Miranda Van Baal Email & Phone Number

London, Gb

London Area, United Kingdom

Amsterdam, North Holland, Netherlands

Delivered company presentations to diverse audiences with clarity and confidence, receiving positive feedback from tour visitors and company stakeholders alike.Utilised Heineken brand expertise and guest preferences to boost sales of tailored hospitality services and merchandise, maximising guest satisfaction and company revenue.Managed brewery tour entrance for 3000+ visitors daily, acting as the primary point of contact for guest inquiries, upholding clear oversight of tour logistics and diligent schedule to increase operation efficiency.Resolved guest grievances with tact and empathy, actively assessing feedback to provide creative collaborative solutions.Fostered a positive guest experience through proactive engagement and attentiveness, contributing to guest enjoyment and repeat visits.|| Focus || Organisational ability, presentation skills, problem solving, interpersonal skills

Amsterdam, North Holland, Netherlands

Performed gap analysis on internal digital collaboration tools by conducting associate surveys and interviews, reporting recommendations for cost savings and improved employee experience to chief corporate affairs executive.Independently developed press releases and company publications within the communications team, using a clear understanding of brand identity and strategy to develop compelling and impactful messages.Co-led Diversity, Equity and Inclusion video campaign coordinating shoots across Brazil, Singapore, and the Netherlands, ensuring strategic alignment and delivery of seamless final product within budget and on time.Oversaw relationship with third-party film agency, introducing new projects with clear creative briefs and overseeing ongoing work through timeline monitoring, progress tracking, and quality assessments for the successful creation of branded content.|| Focus || Research skills, written communication skills, project management, relationship-building

Ottawa, Ontario, Canada

Exceeded all sales quotas to become the highest earning sales representative on a team of 10 associates, surpassing sales target by 258% in the final quarter (216K).Built strong connections with occupational therapists, suppliers and clients alike by understanding their needs, establishing consistent communication, and fulfilling commitments, leading to a steady business stream and optimal equipment pricing.Effectively managed high-volume workload (50 cases on average) using task management strategies, calendar systems, and prioritisation techniques to meet deadlines.Strengthened attention to detail by precisely finalising invoices, government funding applications, and customised mobility equipment orders, implementing a systematic revisions process that resulted in prompt client payment, timely approvals, and accurate orders.|| Focus || Sales skills, relationship building, time management, attention to detail, adaptability, willingness to learn

Vancouver, British Columbia, Canada

Managed concurrent tasks in fast-paced, MICHELIN-awarded restaurant, ensuring prompt reception of guests, attentive oversight of reservations and seating arrangements, and routine monitoring of dining room for optimal guest experience.

Ottawa, Ontario, Canada

Supervised high-traffic retail operations, including cash reconciliation, sales team direction, employee mentorship, visual merchandising and inventory control.

Master Of Science - Ms, Business Administration

Track: Entrepreneurship and Management in the Creative Industries

Bachelor Of Science - Bs, Communication

Focus: Persuasive Communication

Bachelor Of Arts - Ba, Criminology

Completion of first year