Resource planning and defining scopeIssue, quality and change managementProject cost control according to the approved budgetInternal and external communicationMonitoring and reporting project progressRisk analysisDocumentation: offers, contracts, functional specification and etc.

Account management of key accountsUpsell and cross sell of new productsProactive sales via phone, chat and e-mail aimed at increasing customer retention and value

Account managementPro-active calls and e-mails to existing or prospective B2B customers from the IT industryMaintaining of accurate customer master recordAnswering customer inquiries via e-mail or phone callsManaging areas of focus to meet set targetsCreating Cisco service offers into available tools required by the business

Negotiating and re-negotiating contracts with customersTravel agent and corporate account managementEnsuring growth of existing and potential accountsDraws up offers and contracts and general correspondence with guestsOrganizing eventsMarketing activitiesUpdating the Facebook web page and managing the development of the hotel website and mobile applicationWorking with Opera - both PMS and Sales & Catering

Checking-in and checking-out guests Handling the reservation processAccessing extranets such as Booking.com, Hotelbeds, Miki Travel, etc.Optimizing the hotel revenue by up-selling and selling roomsOffering and enrolling guests with Club Carlson loyalty programCoordinating and supervising the hotel operation during the weekendsCompetition analysisKey account managementMarketing activities