Mirela S. Email & Phone Number

Bucharest, Ro

Bucureşti, România

Main Tasks: As a Pega Business Architect, my role is to ensure that Pega Platformapplications align with our clients' business needs and strategic goals. I act as a bridgebetween the client and the development team, analyzing business processes and designingeffective workflows. I gather and document requirements, create user stories, and test theimplemented processes. My goal is to streamline processes, enhance efficiency, and ensurethe solutions we develop are optimal and adhere to best practices.● Analyze Business Processes: Examine and understand client business operations toidentify improvement areas.● Design Workflows: Develop efficient workflows that align with business objectivesand leverage Pega's capabilities.● Gather and Document Requirements: Collect requirements and create detailed userstories to guide development.● Educate Stakeholders: Demonstrate Pega functionalities and train stakeholders onusing the platform effectivelyPromote Best Practices: Ensure that solutions follow industry best practices andstandards throughout the project lifecycle.Tools used: Pega Systems, Jira, Invision, Draw.io, Celonis, ARIS; working with Agile, Scrumand Waterfall Methodology

Bucharest

Main Tasks: Part of the HR SPOT Operations Team handling User Account Administration.First contact for HR HUB POs regarding user access rights in case of new projects orspecial inquiries (MicroStrategy, MyPortal, GRC). User Accounts Approvals in GRC Tool –Make certain the Authorisation Concept from the Corporate Workers Agreement is followed.Make certain User Information is up to date and correct – send modifications to IT formaintenance. ICS Preparation and implementation. Keep the pdf contract file up to date withnew roles, as well as YAM documentation. Document special cases in Jira and/or on theShare Drive. Manage Role Administration & Testing. Report any issues or bugs to the GRCTool Support Team. Test HR Users or roles in SAP Test environment as well as ExcelAnalysis. Manage requests for statistical surveys from the various German states. Meta DataMaintenance of diverse HR SPOT system mapping files with the Monthly data Load.Manage compliance for every HR Tool Release in the PSA-Tool (Privacy and SecurityAssessment). Preparation of system user statistics for Group/Segment and local WorkersCouncils negotiations.Managing to establish a trust relationship with stakeholders from Germany in order totransfer knowledge. Observing the needs of my colleagues and offering advice to improveperformance, skills and receiving feedback in a productive manner.Tools used: Excel Analysis, JIRA (Agile), Miro, SAP BW and other specific Telekom Tools.

București, Romania

Main tasks: Document and monitor project status through monthly reports. Writing weeklyproject updates. Continuously updating the documentation and uploading software data.Onboarding/Training new employees and providing accounts/tools. Approving and updatingteam schedule and vacation. Assign workload and monitor the tasks of the engineers. Workclosely with other staff involved in Projects, such as Workforce Management, Finance, TeamLeads, Project managers. Provide active communications with internal and externalstakeholders, setting realistic expectations, resolving problems and providing high qualitysupport. Conflict management. Basic understanding of Change Management frameworkssuch as ITIL. Backup for the Project Manager and Service Delivery Manager.Tools used: Lotus Notes, SAM (Software Asset Management), Spreadsheets, WordDocuments, basic contract finance and IBM tools

Bucharest

Main tasks: Provide Level 2 steady state support for Avaya voice systems and infrastructurewhile working on shifts. Managing and setting up Avaya accounts (Agent Logins, OfficeStations, Voice Recording, Access Codes) Facilitate knowledge sharing by creating andmaintaining detailed and comprehensive documentation. Maintain an expert level ofknowledge in the area of expertise. Familiar with network infrastructure (LAN/WAN).Knowledge and understanding of network applications, web servers, email servers, firewalls,databases, file shares etc.Tools used: Call Management System (CMS), CMS Supervisor, NICE Voice Recording,Avaya Communication Manager (ACM), Remedy CMDB (Configuration ManagementDatabase).

Bucharest, Romania

IBM (YourSoft Alternative)IBM GTS TSS Europe Maximo Frontend Software SupportMain tasks: Answering basic questions regarding the product functionality or compatibility.Offering solutions based on problem description and testing on Virtual Machines (VMs).General usage and installation questions. Bug testing and offering fixes for software defects(APARs). Performance analysis based on logs and configurations. Making good use ofTechnical references to publications, such as Redbooks or manuals.Tools Used: IBM Maximo Asset Management (versions: 6, 7.1, 7.5, 7.6), IBM SmartCloudControl Desk 7.5, IBM Control Desk 7.6, TeamViewer, Basic Linux and DB2 Databaseknowledge, Basic SQL language, Notepad++, Lotus Notes and many other IBM tools. AIX - Unix-based operating system for IBM.Certifications:IBM Certified Support Associate - Tivoli Tools and ProcessesIBM Certified Deployment Professional - Maximo Asset Management V7.5

End-User Verification (EuV) is a process to ensure that discounted products supplied via the special pricing process are passed on to the End user specified on this Order Processing guideline (OPG) and do not leak onto the Grey Market. In order to maintain HP's quality standards and to maintain customer satisfaction, HP is carrying out End user verification to counteract: Grey Marketing and misuse of the special pricing.Tools Used: SAP Business Objects (BO), Siebel PRM/CRM, Eclipse.Main tasks:• Review cases of suspected fraud• Perform audits (including review of commercial invoices, POs and PODs)• Partner audit communication (request, follow up, result)• Track and report result / status• Recommendations on communication and action• Ensure follow up on agreed actions• Stakeholder (including upper management in Germany, EMEA and worldwide)communication and open actions follow up• Act as escalation point• Ensure proper and compliant documentation of progress on escalations/cases(record retention)• Participation in several projects with the purposse of improving current processes,identifying business risks and mitigating them• Business Risk Management consultancy

Order Management - GermanySAP was the main ToolMomentive Performance Materials Privately Held; Chemicals industry Momentive Performance Materials Inc. is a global leader in silicones and advanced materials, with a 70-year heritage of being first to market with performance applications for major industries that support and improve everyday life. In this job my main responsabilities were: order entry and order handling, claims entry, proactive calls, analyse prices, first point of contact for customers, first point of contact for the logistic department, communication with the Sales Representative/ Product Managers/Pricing Team, Claims Team, Account Receivable Team, first point of contact for the planning department, provide necessary documents.

Bucharest, Romania

Momentive Performance Materials - Outsourced Credit and Collections Analyst SAP was the main tool. Pfizer - Outsourced Account Receivable.Working in Oracle program. Responsible for ensuring all customer payments due are received and matched correctly upon receipt, resolving customer financial queries, documenting and taken action accordingly where payment is not received.

Promoting the company’s image and organizing different presentations for the clients;Closing contracts and organizing the photo shootings;Maintaining the relation with the clients, photographers and make-up artists;Choosing the perfect photos and updating the company’s website.

Sibiu - Bucuresti

http://www.tabara-rusciori.orghttp://kinderbauernhof-bucuresti.blogspot.com/As a volunteer i organized weekly meetings throughout the year in order to prepare the 10 days of 4 - 6 camp series in the summer time, Christmas Bazars at the Schiller Haus or our school, German lessons, Summer Play Parties with numerous other activities in order to raise funds.The summer camp had different types of series. Foreign children on vacation, children whose parents wanted them to learn more German over the summer and also have a good time and the most important was the social series where children families with different social problems learned to have some good time. After managing their program, you were responsible for all these children 24h a day for the next 10 days of their arrival.

Outsourced Technical Support United Parcel Service of America - UPSOffered support for the technical difficulties (bugs, data migration etc.) the UPS users encountered, with all versions of WorldShip program or on the Internet Page.

Real EstateWriting and updating lease, sale or purchase agreements. Keep communications and meetings of the manager on track and up to date. Search for best estate offers in the north side of the city.

Master'S Degree, Business Administration And Management, General

FABIZ - german

Bachelor, International Economic Relations

The Bucharest University for Economic Studies

Bakkalaureat, Sozialwissenschaften

Activities and Societies: Eco-Social Foundation for Education "Kinderbauernhof"​: Volunteer. Bucharest Art School: Music.