Mirella Pfiffer Email & Phone Number

Baxter, Tennessee, United States

Tijucas, Santa Catarina, Brasil

• Overseeing of the customer service team (staff: 1 in Brazil; 2 in Florida - US and 5 in Tennessee - US);
• Structure and organization of the Order Management area (staff: 1 in Brazil and 1 in Tennessee - US);
• Monthly forecast of domestic sales in the US and Canada;
• New business processes guidance, implementation, maintenance and ongoing;
• ERP key user implementation in the US (Oracle);
• Provide training for the teams;

Florianopolis, Santa Catarina, Brazil

• Product Owner of a SaaS international trade management software (2020 - 2021);
• Business development for European brands of green coverings, building B2B sales channels in Brazil (2020);
• Customized global sourcing projects from China, according to clients` demands (2017-2019).

São José, Santa Catarina, Brazil

International logistic suppliers negotiation and evaluation: brokers, freight forwarding, carriers, ports and warehouses.

Blumenau, Santa Catarina, Brazil

• Import expertise mainly developed with tiles/ coverings, reinforced steel bars and other building materials;
• Sales background developed in B2B sector of imported steel and building materials segments, with a network of more than 50 clients in Brazil;
• Export business of building materials developed to South American countries;
• Global sourcing and supply chain management, mostly of made in Turkey and made in China goods;
• Implementing and maintaining ISO 9001 requirements to comply with INMETRO demands for reinforced steel bars certification, doing business with 2 of the biggest Turkish steel mills;
• Organization and execution of 7 business trips to Canton Fair – China, in which several Brazilian importers were involved;

Tijucas, Santa Catarina, Brazil

Overseeing the sales to Uruguay, Paraguay, Bolivia, Peru, Ecuador, Guyana, French Guyana and Suriname, being responsible for clients` demands and assisting the designated traders for these markets. A business trip was made to Bolivia and Paraguay.

Tijucas, Santa Catarina, Brazil

Responsible for carrying out the operational export tasks to all South American countries: export documents, drawback, ocean and road shipment plans, customs clearance and customers follow up.