Mirella Pfiffer Email & Phone Number

Baxter, Tennessee, United States

Tijucas, Santa Catarina, Brasil

• Overseeing of the customer service team (staff: 1 in Brazil; 2 in Florida - US and 5 in Tennessee - US);• Structure and organization of the Order Management area (staff: 1 in Brazil and 1 in Tennessee - US);• Monthly forecast of domestic sales in the US and Canada;• New business processes guidance, implementation, maintenance and ongoing;• ERP key user implementation in the US (Oracle); • Provide training for the teams;• Support company new business development in the US;• Regular business trips to the US to support new systems and processes implementation, team training and exhibitions.

Florianopolis, Santa Catarina, Brazil

• Product Owner of a SaaS international trade management software (2020 - 2021);• Business development for European brands of green coverings, building B2B sales channels in Brazil (2020);• Customized global sourcing projects from China, according to clients` demands (2017-2019).

São José, Santa Catarina, Brazil

International logistic suppliers negotiation and evaluation: brokers, freight forwarding, carriers, ports and warehouses.

Blumenau, Santa Catarina, Brazil

• Import expertise mainly developed with tiles/ coverings, reinforced steel bars and other building materials;• Sales background developed in B2B sector of imported steel and building materials segments, with a network of more than 50 clients in Brazil;• Export business of building materials developed to South American countries;• Global sourcing and supply chain management, mostly of made in Turkey and made in China goods;• Implementing and maintaining ISO 9001 requirements to comply with INMETRO demands for reinforced steel bars certification, doing business with 2 of the biggest Turkish steel mills;• Organization and execution of 7 business trips to Canton Fair – China, in which several Brazilian importers were involved;• Business trips to China (10), Turkey (5) and some to Hong Kong, South Korea, Singapore, Indonesia, India, EU countries, UAE, Qatar, USA, Panama, Colombia, Ecuador and Argentina;• International shipments planning and monitoring;• Negotiation, contracting and monitoring logistics and customs brokerage services;• Tax and regulations analyses in order to make import projects possible;• Solid experience with Incoterms, tax rules, import licences, customs regulations, international freight, insurance and payments, including Letters of Credit, among other foreign trade activities;• Implemented branch offices in China and Hong Kong, to reach faster and accurate communication with suppliers and for inspecting all Made in China orders; • Fiscal and accounting assistance to clients regarding their import cost estimates;• Implementing management and import costs softwares.

Tijucas, Santa Catarina, Brazil

Overseeing the sales to Uruguay, Paraguay, Bolivia, Peru, Ecuador, Guyana, French Guyana and Suriname, being responsible for clients` demands and assisting the designated traders for these markets. A business trip was made to Bolivia and Paraguay.

Tijucas, Santa Catarina, Brazil

Responsible for carrying out the operational export tasks to all South American countries: export documents, drawback, ocean and road shipment plans, customs clearance and customers follow up.