• Steer resources (employees, branches service managers, third party engineers and dealers ) and operational service and support business and manage service activities towards timing, completeness and quality • P&L achievement, including Turn Over and margin performance as defined • In charge of Service Department at national level through Seven direct branches and Sixty dealers and partners • Provide forecasts of costs, revenues and employees utilization • Supervise execution of customer contracts in terms of profitability and quality and take corrective actions • Budget planning for Service including dealer business, project management, installation, application and support• KPI monitoring and improvement push • Grow the revenue, search for new business opportunities by screening the market and potential customers or increase the market penetration in collaboration with branches, dealers and partners• Hire new staff • Plan resources • Develop skills concurrently with sold products and the need of the market and manage team is fully active in appropriate knowledge transferring communities • Develop the skills and education of the Service Team, also in close cooperation with the European and Global partners • Manage safe and ethical performance considering business principles and global, European and local legislation requirements, work safety guidelines and regulatory demands Find solutions for the customer issues and product problems by aligning the resources and specialists in a successful manor including the European Service Steering Team• Steer all internal and external audits in cooperation with KION ITS and the involved departments to a successful result and in case of deviation, accelerate the correction and monitor the correct execution • Cooperate with the sales force to understand their requirements and priorities and to support our customers in the most positive way

Main responsibility:• Manage and develop market leadership in the region• Increase market share and revenue • CRM manage and update the pipeline • Define marketing BDG and execution • Support and coordinate relationship with dealer and major accounts• Manage and develop direct & indirect sales strategy aligned to the Yale Go-To-Market model and strategy• Develop and implement long term dealer plans and short/medium term opportunity plans in support of company goals and quota objectives• Qualifying and closing new opportunities with strategic key accounts in Italy• Primary Point of Contact responsible for overall the dealer and customer relationship• Penetrating strategic large accounts and growing long-term successful relationships• Align and prioritize efforts based on company’s target initiatives to maximize revenue and dealer/customer satisfaction for target account(s)• Builds and maintains knowledge base of Yale access solution and services to adequately support the assigned market sector(s)• Effectively and appropriately engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – and coordinate internal and external participation in tactical and strategies initiatives• Meet or exceed sales quota• Respond to RFI/RFPs, creating proposals, developing ROI and TCO analysis• Demonstrate excellent and effective communication skills• Maintain up to date knowledge of industry news and trends, products, services, and competitors• Represent Yale and promotes positive image and brand during relevant industry events