At Bluewater Enterprises, my tenure as IT Operations Manager is marked by an unwavering dedication to service excellence. With over five years at the helm, our team has bolstered service delivery, ensuring strict adherence to SLAs and a commitment to continuous improvement. Mastery of ITIL frameworks empowers me to streamline change management and elevate service quality, reflecting my passion for operational perfection.My proficiency in deploying Amazon Web Services solutions underpins the scalable and resilient IT infrastructure our team is known for. Collaborating closely with colleagues, we've pioneered significant IT projects, enhancing the organization's technological frontier. This trajectory of innovation and reliability is not just a professional track but a testament to our collective effort to advance Bluewater Enterprises' IT capabilities.
Bluewater Enterprises
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Information Technology Operations ManagementBluewater Enterprises Jan 2019 - PresentHyderabad, Telangana, IndiaMonitor efficient working of service delivery team and ensured achievement of all objectives.· Coordinate with staff members for all IT operations processes.· Participate in change management meetings and provided consultations.· Monitor IT infrastructure process and ensured compliance to service level agreements.· Ensures compliance to all company change control processes.· Managed and implemented all service improvement programs on processes.· Monitors Complete infrastructure and service delivery.
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It Desktop Support ManagementExclusive Pc World Jul 2013 - Dec 2018Hyderabad, Telangana, IndiaManage contract negotiations and information sharing· Ensure efficient delivery of calls and email requests, monitor volume and hold time alerts, andsoftware configuration and maintenance· Manage Desktop Support team on installation, configuration and troubleshooting of desktopand laptop hardware· Administer the firm’s incident management system· Assist with the planning and implementation of large-scale, office-wide projects· Manage employee relations matters including performance improvement and separationprocess· Manage and mentor a team of support engineers the IT ticket queues· Distribute incident and task ticket. -
Information Technology Team LeadBtc Networks Jul 2005 - Apr 2013Riyadh, Saudi ArabiaIT infrastructure design and implementation· IT System architecture· Project management methodologies· Enterprise system deployments· Contract negotiations and management· Time/change management· System integration planning and implementation· Data center management· Be accountable for management and career development of IT staff -
Network AdministratorSuliman Al Othaim Jewellers May 2003 - Aug 2004Riyadh, Saudi Arabia
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Customer Support EngineerSabic - Petrokemya Jan 2003 - May 2003Jubail Industrial City, Eastern, Saudi Arabia
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Computer EngineerComputer Park Dec 2001 - Dec 2002Hyderabad, Telangana, India
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Customer Support EngineerComputer Park Nov 1999 - Nov 2001Hyderabad, Telangana, India
Mirza Abdullah Baig Education Details
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Computer Science
Frequently Asked Questions about Mirza Abdullah Baig
What company does Mirza Abdullah Baig work for?
Mirza Abdullah Baig works for Bluewater Enterprises
What is Mirza Abdullah Baig's role at the current company?
Mirza Abdullah Baig's current role is IT Operations Management @ Bluewater Enterprises | AWS, Desktop Support Management.
What schools did Mirza Abdullah Baig attend?
Mirza Abdullah Baig attended Periyar University.
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Mirza Abdullah Baig
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Mirza Abdullah Baig
Ex - Associate Director @ Eze Software || Ex - Operations Manager @ Tech Mahindra || Ex - Associate @ Jp Morgan Chase || Ex - Server Administrator @ GenpactHyderabad -
Mirza Abdullah Baig
🚀 Passionate Data Science Enthusiast | Python | Django | Pandas | Data Analysis | Microsoft Power Bi | Web Developer | Gold Medalist In Bachelor'S 🥇Karāchi
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