Mirza Abdullah Baig Email & Phone Number

Hyderabad, Telangana, India

Monitor efficient working of service delivery team and ensured achievement of all objectives.· Coordinate with staff members for all IT operations processes.· Participate in change management meetings and provided consultations.· Monitor IT infrastructure process and ensured compliance to service level agreements.· Ensures compliance to all company change control processes.· Managed and implemented all service improvement programs on processes.· Monitors Complete infrastructure and service delivery.

Hyderabad, Telangana, India

Manage contract negotiations and information sharing· Ensure efficient delivery of calls and email requests, monitor volume and hold time alerts, andsoftware configuration and maintenance· Manage Desktop Support team on installation, configuration and troubleshooting of desktopand laptop hardware· Administer the firm’s incident management system· Assist with the planning and implementation of large-scale, office-wide projects· Manage employee relations matters including performance improvement and separationprocess· Manage and mentor a team of support engineers the IT ticket queues· Distribute incident and task ticket.

Riyadh, Saudi Arabia

IT infrastructure design and implementation· IT System architecture· Project management methodologies· Enterprise system deployments· Contract negotiations and management· Time/change management· System integration planning and implementation· Data center management· Be accountable for management and career development of IT staff

Riyadh, Saudi Arabia

Jubail Industrial City, Eastern, Saudi Arabia

Hyderabad, Telangana, India

Hyderabad, Telangana, India