Misael Alexander Bran Email & Phone Number

Irving, Tx, Us

Dallas, Texas, Us

Carrollton, Tx, Us

Dallas, Tx, Us

Dallas, Texas, Us

• Worked with and provided direct or remote support to the Executive team, Partners, & Senior management teams; along with functioning as L1-L2 service desk and desktop support specialist at the HQ building supporting 200+ remote business units on all IoT related issues.• Used strong troubleshooting and problem-solving skills with the ability to identify root cause analysis and resolved complex issues affecting devices, users or our Azure infrastructure using admin tools such as: AD & AAD Users, Devices and Groups, Microsoft 365 Admin Center, Teams, SharePoint, OneDrive, Exchange Admin Center, and PowerShell scripting. • Engaged in weekly IT Integration calls gathering status updates on our acquisitions to work effectively and efficiently with cross-functional teams, management, and vendors.• Highly familiar with numerous mergers and acquisitions providing migration support ensuring data and device migration into our tenant. • Skilled in PowerShell automation for provisioning, deploying, and administrating:On-Prem AD, Azure AD, and Azure resources; remote software and driver installs/uninstalls, user and device data gathering, cross-referencing, comparing, and modifying. Additionally, Microsoft 365 and Microsoft Exchange bulk automating users, groups, roles, licenses, mailbox, distribution list, and security group adding, removing, and editing.• Encouraged by staff and team as an SME in systems support and white glove customer service. Coached coworkers during high priority and stress support calls and pushed through to provide first resolution calls and service while also maximizing the learning lesson for all.• Created opportunities to liaison between departments such as Cybersecurity, Infrastructure, Developers, Sales, and Finance to swiftly resolve high-priority issues. Consulted daily with developer teams, sales operations, and finance department with their constant issues and create bridges for conversation and resolution.

Arlington, Texas, Us

• Trained all on-boarding associates and medical doctors of company equipment, support protocols and infrastructure setup and taught monthly classes. • Responsible for RMM ConnectWise Automation device administration, health and monitoring/reporting. • Provided remote and local support for all end-users and multiple physical locations within the DFW Metroplex on all IoT related issues. • Provided Site Administration. Maintained on-boarding and off-boarding of users. Managed microsoft license administration, generally supported all company IT assets from L1-L4 for HQ and remote medical offices. • Provided Networking support for all end-users and company infrastructure. Maintained IP lease inventory and assignment. Performed monthly site network surveys. Configured and maintained gateways and network switches. I've had to do emergency gateways setups and Installs due to power failure and device malfunctions. Knowledgeable to quickly asses and fix site-wide outages and keep patient flow and data continuing. • Responsible for providing Cisco Meraki support and providing traffic analytics, client, and event log analysis for clinical offices. • PACS Administration of all modality images and created connections and rapport with our 3rd party support companies like RAD Source (Secure Image Hosting) and Proton Pacs support team. Knowledge of Intelepacs/Inteleviewer pacs host configurations. Projects • Lead asset inventory and worked with 3rd party companies on asset removal destruction certifications. • Lead the immediate removal of all Windows 7 and 8 devices in company infrastructure and upgrade to Windows 10.• Automated software install and device cleanup, monitoring, and patching of all company devices.• Automated via PowerShell all devices to push Bitlocker disk encryption and stored keys in AD & secured share for backup. • Create Offline Microsoft MDT server and built corporate and clinical custom golden images.

Dallas, Tx, Us

• Provided L1-L4 Support and training to all USA restaurants and corporate users from executives to front line point-of-sale associates. Assisted restaurants in support of NCR Aloha vendor walkthroughs, restaurant BOH-server support and setups, FOH-Register support. HQ on-board device setups, Local server maintenance and clean up. • Engaged in Cisco Meraki firewall support, provided traffic analytics, client and event log analysis for all restaurants and corporate locations. Analyzed traffic flow from all restaurants and headquarters office’s to point out anomalies and suspicious data usage. • Setup Veeam backup application on all company owned devices and verified backup integrity to our servers. • Assisted in tracking company licenses and purchases for devices or software used via smart sheets. Collaborated in tracking, setup and testing of new and future store equipment with project managers and engineers. • Took over MDM agent for all company owned devices over the united states via SureMDM. Created secure profiles and pushed approved applications to devices maintaining seamless access to company portal applications. Projects • Created PXE Bootable Microsoft MDT server and built the 3 base corporate images while automating most tasks via powershell. • Asisted in local heardquarters device domain migration with minimal user and systems impact. • Lead Active Directory clean-up of devices and users that were off-boarded yet accounts remained active and created standardization of naming convention. • Major server room rack clean-up and cable management. Floor clean up and hardware re-arrangements. • Laboratory setup to test new registers and scanners for upcoming stores. Test new menu options, edits, removals and re-arrangements via the aloha system before pushing live to productions towards all nationwide stores.

Bellevue, Washington, Us

• Helped support all local office and manufacutring employees with any IT issues and support local server environment ensuring constant uptime of all manufacturing machines, pcs, and mobile devices. Heped administer VMware vSphere environment for local division. • Managed and evaluated daily and monthly compliance backup data with quarterly, mid-year, and yearly data integrity verification while maintaining strict security procedures, rules and regulations in compliance with ITAR regulations. • Assisted in maintaining old Unix machines on local division containing proprietary CAD software and parts files.• Exposed to Aviation manufacturing and the processes and regulations of parts manufacturing, storage, inventory, tracking, etc. • Exposed to skilled PowerShell automation tasks for data efficiency and productivity. Helped create scripts to fully automate on-boarding and off-boarding process. Created silent install, data manipulation, object comparison or merge scripts.• Supported local SCCM infrastructure. OS Task Sequence deployment, ADR Updates, collection maintenance, distribution point maintenance, and package creations, etc. Created software packages for new software requests or upgrades and added to necessary collection and push towards software center. • Maintained company division Active Directory users, computers, groups. Maintained clean up of inactive users. • Assisted deployment of network equipment and maintained local network server rooms. • Trained employees across multiple departments on IT operations, permissions, reporting, security, and software issues.

Dallas, Texas, Us

• Autonomously provided local and remote computing support and diagnose problems to 30+ remote sites. • Familiar with collaborating with company President, Executives, VP's, Directors, Area, and Center managers with projects and site maintenance and HIPPA and Security breach walk through for multiple centers. • Assigned licenses & created profiles using Office 365 • Diagnosed equipment health and estimation of end of life - PC's, Printers, Handhelds, Scanners, and Phones. • Communicated with network engineers in installation, configuration and support of network equipment routers, switches, AP's, IP Cameras and cleanup of server closets. • Attended to user complaints on software/hardware when upgrading and noted down possible time constraints and impact on company productivity as well as provided training to users from basic functions to data backup procedures. • Continuously worked with service desk to bring down call volume by discussing, identifying, and fixing patterned service request • Active Directory experience: o Verify users are in the correct group for security purposes. o Allows permissions to certain roles. o Reset passwords for end-users o Enable or disable users depending on security requests. Projects • Successfully migrated company equipment from Windows 7 to Windows 10 and any necessary extra peripherals with 3rd party vendors. Achievements • Saved IT sector over $200k in budget orders by identifying unnecessary hardware used company-wide in the first quarter of hire. (Month)

Round Rock, Texas, Us

Installed, configured and supported hospital computers, printers, handhelds, and some medical equipment. Supported multiple departments with different configurations. Familiar with the setup and configuration settings of applications such as: Citrix, Pbar, Cerner, S2K, Imms warehouse database, Putty,Service Center, Opas Remedy, Dameware remote tools and much more. Familiar with 24/7 On-Call support.Migrated older systems (Windows XP) and older applications to newly updated hardware/software. (Windows 7/10). Provided backup and restoration support in non-critical and mission critical situations. Familiar with Checkpoint/McAfee encryption installations and process as well as HIPPA security rules regarding electronic protected health information (e-PHI).

I provided phone support to worldwide TJX Companies Enterprise. We ensured all stores would run as productively as possible. I would assist with users remotely to ensure blade-center equipment is up to date and monitor several chains at a single time. We provided support to setup POS equipment and ensured they received necessary setup requirements. I as well helped corporate users, such as high level executives, in managing account information in Lotus Notes and Active Directory.