Misael Alexander Bran Email & Phone Number

Irving, TX, US

Dallas, Texas, US

Carrollton, TX, US

Dallas, TX, US

Dallas, Texas, US

• Worked with and provided direct or remote support to the Executive team, Partners, & Senior management teams; along with functioning as L1-L2 service desk and desktop support specialist at the HQ building supporting.
• Used strong troubleshooting and problem-solving skills with the ability to identify root cause analysis and resolved complex issues affecting devices, users or our Azure infrastructure using admin tools such as: AD &.
• Engaged in weekly IT Integration calls gathering status updates on our acquisitions to work effectively and efficiently with cross-functional teams, management, and vendors.
• Highly familiar with numerous mergers and acquisitions providing migration support ensuring data and device migration into our tenant.
• Skilled in PowerShell automation for provisioning, deploying, and administrating:On-Prem AD, Azure AD, and Azure resources; remote software and driver installs/uninstalls, user and device data gathering.
• Encouraged by staff and team as an SME in systems support and white glove customer service. Coached coworkers during high priority and stress support calls and pushed through to provide first resolution calls and.

Arlington, Texas, US

• Trained all on-boarding associates and medical doctors of company equipment, support protocols and infrastructure setup and taught monthly classes.
• Responsible for RMM ConnectWise Automation device administration, health and monitoring/reporting.
• Provided remote and local support for all end-users and multiple physical locations within the DFW Metroplex on all IoT related issues.
• Provided Site Administration. Maintained on-boarding and off-boarding of users. Managed microsoft license administration, generally supported all company IT assets from L1-L4 for HQ and remote medical offices.
• Provided Networking support for all end-users and company infrastructure. Maintained IP lease inventory and assignment. Performed monthly site network surveys. Configured and maintained gateways and network switches..
• Responsible for providing Cisco Meraki support and providing traffic analytics, client, and event log analysis for clinical offices.

Dallas, TX, US

• Provided L1-L4 Support and training to all USA restaurants and corporate users from executives to front line point-of-sale associates. Assisted restaurants in support of NCR Aloha vendor walkthroughs, restaurant.
• Engaged in Cisco Meraki firewall support, provided traffic analytics, client and event log analysis for all restaurants and corporate locations. Analyzed traffic flow from all restaurants and headquarters office’s to.
• Setup Veeam backup application on all company owned devices and verified backup integrity to our servers.
• Assisted in tracking company licenses and purchases for devices or software used via smart sheets. Collaborated in tracking, setup and testing of new and future store equipment with project managers and engineers.
• Took over MDM agent for all company owned devices over the united states via SureMDM. Created secure profiles and pushed approved applications to devices maintaining seamless access to company portal applications..
• Created PXE Bootable Microsoft MDT server and built the 3 base corporate images while automating most tasks via powershell.

Bellevue, Washington, US

• Helped support all local office and manufacutring employees with any IT issues and support local server environment ensuring constant uptime of all manufacturing machines, pcs, and mobile devices. Heped administer.
• Managed and evaluated daily and monthly compliance backup data with quarterly, mid-year, and yearly data integrity verification while maintaining strict security procedures, rules and regulations in compliance with.
• Assisted in maintaining old Unix machines on local division containing proprietary CAD software and parts files.
• Exposed to Aviation manufacturing and the processes and regulations of parts manufacturing, storage, inventory, tracking, etc.
• Exposed to skilled PowerShell automation tasks for data efficiency and productivity. Helped create scripts to fully automate on-boarding and off-boarding process. Created silent install, data manipulation, object.
• Supported local SCCM infrastructure. OS Task Sequence deployment, ADR Updates, collection maintenance, distribution point maintenance, and package creations, etc. Created software packages for new software requests or.

Dallas, Texas, US

• Autonomously provided local and remote computing support and diagnose problems to 30+ remote sites.
• Familiar with collaborating with company President, Executives, VP's, Directors, Area, and Center managers with projects and site maintenance and HIPPA and Security breach walk through for multiple centers.
• Assigned licenses & created profiles using Office 365
• Diagnosed equipment health and estimation of end of life - PC's, Printers, Handhelds, Scanners, and Phones.
• Communicated with network engineers in installation, configuration and support of network equipment routers, switches, AP's, IP Cameras and cleanup of server closets.
• Attended to user complaints on software/hardware when upgrading and noted down possible time constraints and impact on company productivity as well as provided training to users from basic functions to data backup.

Round Rock, Texas, US

Installed, configured and supported hospital computers, printers, handhelds, and some medical equipment. Supported multiple departments with different configurations. Familiar with the setup and configuration settings of applications such as: Citrix, Pbar, Cerner, S2K, Imms warehouse database, Putty,Service Center, Opas Remedy, Dameware remote tools and.

I provided phone support to worldwide TJX Companies Enterprise. We ensured all stores would run as productively as possible. I would assist with users remotely to ensure blade-center equipment is up to date and monitor several chains at a single time. We provided support to setup POS equipment and ensured they received necessary setup requirements. I as.