• Managing Client Support requests via phone, email and client portal within service level agreement requirements• Troubleshoot and resolve system related issues including compatibility conflicts, application operations and software malfunctions• Assisting clients with system configuration changes and in using the system to achieve their objectives.• Educate/Train clients on product solutions.• Establishing project tasks and related timelines.• Managing confidential and proprietary client information.• Interpret and communicate specialized technical material into information usable by clients• General understanding of business environment and ability to understand business workflow and organization.

• Logging incidents via the Service Desk. Providing efficient customer support for all 1st Line and 2nd Line issues relating to desktops, laptops and peripherals.• Respond to tickets within the college’s SLA • Managing users with Active Directory• Installing software’s (e.g. Anti-virus, Windows 7, etc)• Working in an ITIL based environment providing excellent customer service to all staff and students• Networking and troubleshooting for users• Phone configuration in order for staff communication• Set up of workstations, smart boards and projectors• Assisting all staff and students with college computers and general IT related help all around the college• Communicating with our customers/users with their requirements

• Ensuring all staff from my department were trained with the latest store updates and training videos which needed to be completed by all employees. • Training apprentices to understand retail and requirements for working in a Customer Service based environment.• Working directly with customers assisting in sales.• Ensuring high quality customer service is provided to all customers.• A proven ability to handle multiple tasks such as heavy lifting and filling up on low line clothing.• General till work and recovery to ensure the shop floor is kept tidy at all times.

• Ensuring Matchday regulations are adhered to and enforced.• To deal with any emergencies arising and knowing how to raise the alarm.• To be responsible for the safety and comfort of spectators within a designated area at all times.• Assisting spectators who are entering or leaving the ground.• Ensuring Spectator Safety.• Communicating with spectators and staff at all levels.• Producing effective customer service solutions for members, ticket holders and guests.• Liaising with Stadium Management, Security and Emergency Services.