Skills• Managed Mega IT Projects – Microsoft D365 CE/CRM On-Premises & On-Cloud • Experienced in working with Agile, Traditional and Hybrid Development Approaches • Managed Multiple Projects in Multiple Business Domains including Health & Legal Industry• Created Work Breakdown Structure (WBS) and ensured timely completion of projects• Delivered Kick-Off & Project Reports Presentations to Steering Committee and Project Team• Possess Excellent Communication and Customer Facing Skills• Conducted User Acceptance Testing(UAT)Roles and Responsibilities• Developed project management plans to define project objectives, schedules and milestones• Worked towards the fulfillment of organization strategy and achievement of the business objectives• Oversaw large portfolio of projects to support teams & influence positive outcomes • Analyzed design, scope, testing and deployment needs to fulfill project requirements• Maintained the project documents like FRD, FDD, Test Cases & gained approval from the clients • Led diverse team members engaged in administering complex infrastructure requirements• Resolved conflicts, build and empowered teams through trainings, rewards and recognition• Managed project deliverables in line with the project plan & Implemented technology driven projects• Reported to the Steering Committee and led the Project Updates Meetings• Identified the need for change, got the required approvals and finally implemented the approved CRs • Created Managed Services Scope, negotiated and closed contracts with the clients procurement team• Delivered projects using SDLC with different PM Methodologies like Hybrid, Waterfall & Agile• As a Scrum Master, conducted daily stand-up meetings with sprint team & delivered value to client • Monitoring the Setup of MS SQL DB & Microsoft Dynamics 365 CE/CRM Services• Ensure the Readiness of Development, Testing, Production Environments & Solution Deployment• Obtained sign-offs for the project deliverables from the customers and successfully closed projects• Prepared Training Plans & Conducted End User Trainings in dual languages Arabic/English • Handling post go-live issues by arranging all teams in a war room and monitoring system stabilization• Reviewing the support teams performance and handling client escalations in support projects• Facilitated custom based mobile applications development projects on Android and iOS platforms• Acted as a servant leader on Java portal building and Payfort payment gateway Integration Project