Mischa Chen Email & Phone Number

Downtown Vancouver

• Demonstrates desired behaviors for staff including driving sales, handling difficult and /or complicated sales, cash management, inventory, and follow-up with customers• Providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise• Identifying training needs and providing ongoing training opportunities to the team as needed• Ensures company standards are met for store and associate appearance at all times• Prioritizes, plans, and adjusts schedules as necessary to maximize sales

Downtown Vancouver, Canada

• Consulting with clients to fulfill their needs by recommending the appropriate jewelry• Establish and develop strong client relationships: booking appointments, preparing futuregift occasions and informing clients of the collection, in-store events and relevant brandinitiatives• Coordinate jewelry displays, stock and inventory• Exceed personal sales goals consistently.

China

• Created and maintained long-term relationships with VIP customers• Assisted the manager to coordinate the sales’ procedures of the department in order to improve efficiency and accountability • Assisted in recruiting and training of the staff.

Vancouver, Canada

• Department top salesperson• Assisted instructors in the translation of Chinese to English • Handled cash transactions and cash balancing

Vancouver, Canada

• Prepared schedules and organized concerts for all students and instructors every term• Engaged with internal and external clients to ensure best client experience• Handled events efficiently in fast-paced working environment