Mishela Alam Email & Phone Number

Calgary, Alberta, Canada

• Provided help desk support to internal employees by responding to their calls, emails, and service tickets, ensuring their IT issues were resolved efficiently which resulted in improvedoverall productivity by closing.
• Collaborated with IT security manager in enhancing security measures by doing phishing and scam campaigns on employees, to educate employees in potential security threats, resulting in more security conscious workforce.
• Tracked IT incidents and escalated to IT Manager using Jira, leading to faster issue resolutions.
• Administered and managed Microsoft Exchange and Security/Admin Center portal, ensuring seamless operations and reduced downtime.
• Trained staff on Microsoft tools, and performed basic troubleshooting on Windows server and Active Directory, which reduced IT related disruptions among staff.

• Daily tasks involved analyzing activity reports, charts, audit trails on SiPass tracking software, and detected any alarms, security breaches (reds) and unauthorized access incidents (yellows)and would recommend.
• Controlled and restricted key fob access to the building using Siemens SiPass System, to ensure correct people had accurate access privileges and appropriate permissions depending on their department, reducing the risk.
• Reported if all building personnel were compliant with the security policies within the establishment through detailed daily incident reports and would make suggestions to emergency services manager on ways to improve.
• Remotely closed and opened main entrances, access points and garages using Siemens system software for secure access management.
• Monitored over 200 CCTV cameras to watch for unsolicited activity and escalated security incidents in real time over radio to dispatchers to deal with violators, leading to a swift response and a safer environment.

• Assisted licensed social workers in conducting assessments and developing individualized treatment plans for autistic children and their families.
• Facilitated group therapy sessions and social skills training for children on the autism spectrum.
• Collaborated with multidisciplinary teams to provide comprehensive care and support to the children and their families.
• Observed and recorded behavioral patterns and progress to inform treatment adjustments.
• Participated in case conferences and meetings with parents and guardians to ensure effective communication and support.

Bachelor Of Science - Bs, Computer Science

Bachelor Of Arts - Ba, Law & Society And Sociology With Distinction