Slobodan Mišković Email & Phone Number

Campbell, Ca, Us

Development and Implementation of Engineering Efficiency Tooling:- Spearheaded the design and deployment of a comprehensive suite of engineering efficiency tooling, tailored specifically for a fast-paced SaaS environment. This initiative significantly enhanced the productivity and performance of the engineering team.- Conducted an in-depth analysis of existing workflows and identified key areas where automation and tool integration could yield substantial improvements in efficiency and accuracy.- Collaborated closely with cross-functional teams to develop a cohesive set of tools that seamlessly integrated with the company's existing tech stack, ensuring minimal disruption to ongoing projects.- Implemented advanced monitoring and analytics features within the tooling, enabling real-time tracking of key performance indicators and facilitating data-driven decision-making.- The tooling suite incorporated features for automated code deployment, quality assurance testing, and performance monitoring, leading to a 40% reduction in deployment times and a significant decrease in post-deployment bugs and issues.- Provided comprehensive training and documentation for the engineering team, ensuring a smooth transition and high adoption rate of the new tooling. This effort included regular workshops and feedback sessions to continuously refine and enhance the tool suite.As a result of this project, the company observed a marked improvement in project turnaround times, a reduction in operational costs, and an overall increase in client satisfaction due to the improved reliability and performance of the 8x8 products.

Campbell, Ca, Us

Managed and led a diverse and talented team of engineers spread across Europe, Australia, Singapore, and North America. Architected complete self-service solution for global, +100 countries footprint, strategic customers.Key responsibilities included:**Strategic Oversight:** Developed and executed key strategic programs aimed at enhancing the company's UCaaS/CCaaS offerings, with a particular focus on self-service capabilities. This involved close collaboration with product management, marketing, and customer support teams to align engineering objectives with overall business goals.**Team Leadership and Development:** Managed a multi-regional team of engineers, fostering a culture of innovation, collaboration, and continuous learning. I was responsible for hiring, mentoring, and developing talent, ensuring that each team member had the opportunity to grow professionally and contribute effectively to our projects.**Project Management:** Led the planning, execution, and delivery of complex engineering projects, ensuring they met quality standards, deadlines, and budget requirements. Implemented agile methodologies to streamline processes and improve efficiency across distributed teams.**Cross-Functional Collaboration:** Acted as a liaison between engineering and other departments, ensuring clear communication and alignment of objectives. This included regular updates to executive leadership on project progress, challenges, and strategic insights.**Innovation and Problem Solving:**Encouraged a problem-solving mindset within the team, leading efforts to innovate and improve 8x8 products. This included adopting new technologies, optimizing existing systems, and continually enhancing the user experience of our self-service platforms.

Campbell, Ca, Us

- Leading the team of engineers located across US, APAC and EMEA- Managed deployment engineers and large enterprise projects- Delivered global strategic VoIP and Contact Center projects (+100 countries) - Provided on-boarding training for new hires- Mentored new hires

Campbell, Ca, Us

- Advanced global iPBX configuration- Advanced Contact/Call Center deployment (IVR configuration and deployment, CRMs integration, advanced call routing, workforce management and performance monitoring) - Advanced Contact Center analytic and reporting- IVR call flow design and implementation - LNP process and implementation- Advanced VoIP design solutions and deployment

Campbell, Ca, Us

- Advanced iPBX configuration- Advanced Contact/Call Center deployment (IVR configuration and deployment, CRMs integration, advanced call routing, workforce management and performance monitoring)- Call flow design and implementation - LNP process and implementation- Advanced VoIP design solutions and deploymentDeploying advanced VoIP business phone systems. Mobile apps. Breakthrough unified communications. Service excellence.

Moffett Field, California, Us

During my +1-year tenure as a volunteer Docent at NASA Ames Research Center, I embraced the role of an educational ambassador, passionately communicating the wonders of space exploration and aeronautics to a diverse range of visitors. My position involved a variety of responsibilities and learning experiences that enriched my understanding and appreciation of space science and research.Key Responsibilities and Achievements:Public Engagement: Conducted engaging and informative tours for visitors, explaining complex scientific concepts and NASA’s missions in an accessible manner. Regularly interacted with visitors of all ages, sparking interest and curiosity about space exploration.Collaborative Efforts: Worked collaboratively with other docents and staff members to enhance the visitor experience. Contributed ideas for new exhibits and improvements to existing displays.Visitor Support: Provided assistance and information to visitors, ensuring a welcoming and supportive environment. Addressed inquiries and facilitated a positive and educational visit for each guest.This experience as a Docent at NASA Ames Research Center not only deepened my knowledge and passion for space science but also honed my skills in public speaking, education, and visitor engagement

San Mateo, Ca, Us

As an early team member of Mainframe 2 (later Frame), I played a pivotal role in developing and launching a groundbreaking technology that enabled streaming applications directly in the browser using JavaScript, HTML5, and GPU computation in the cloud. This solution revolutionized end-user computing by making sophisticated software universally accessible across various devices.Key Responsibilities and Achievements:Technology Development: Actively contributed to the development of the streaming technology, focusing on leveraging JavaScript, HTML5, and cloud-based GPU computation. Worked on optimizing the platform for speed, efficiency, and compatibility across different browsers and devices.Collaboration with Major Software Vendors: Played a role in partnering with big software vendors like NVIDIA, Adobe, and Autodesk. These collaborations were instrumental in integrating their high-end applications into our streaming platform, ensuring a seamless and powerful user experience.Cross-Functional Coordination: Worked closely with engineering, product management, and marketing teams to align our technology development with market needs and business strategies. This included participating in product design discussions, feature prioritization, and go-to-market planning.Technical Liaison and Support: Acted as a technical liaison between our startup and our partners/vendors. Assisted in troubleshooting, optimizing application performance, and ensuring the best possible integration of their products with our streaming technology.Customer Engagement and Feedback: Engaged directly with end-users to gather feedback, conduct beta testing, and refine the user experience. This feedback was crucial in iterating and improving our technology to better meet customer needs.Promotion and Advocacy: Represented the company at industry events, conferences, and in meetings with potential clients and partners.

Seattle, Washington, Us

Stock photography contributor at Getty Images provide high quality of images and illustration for large variety of users from private companies to government institutions. Giving opportunity to everyone to buy photographs and illustrations under all types of license.Getty Images is an online, royalty free, international microstock photography provider operating with the micropayment business model.

Eagan, Mn, Us

- Provided software analytic support to commercial customers including consultation on Microsoft licensing agreements, preparing documentation for tenders, resolving and escalating technical issues with the complete range of Microsoft products. Provided official technical support for Microsoft Serbia, Montenegro and Malta. - Provided full technical support for Microsoft software – installation, customization, virus & malware cleaning, troubleshooting & resolving errors; updates, networking & printing issues.- Translated technical documentation for Microsoft knowledge base support site resulting improved satisfaction for more than 10 million customers.- Expert knowledge of Windows (XP, Vista, 7) and Office (XP, 2003, 2007, 2010) software

Eagan, Mn, Us

- Directed incoming calls related to troubleshooting Microsoft software (Windows, Office), handled non-technical end-user related problems such as web site access issues, online ordering and partner membership renewal, and follow-up on technical install/activation.- Escalated user problems to 1st and 2nd levels as needed by issuing trouble tickets using handoff methods to various departments within the Balkans and South - Europe regions.

Redmond, Washington, Us

- Directed incoming calls related to troubleshooting Microsoft software (Windows, Office), handled non-technical end-user related problems such as web site access issues, online ordering and partner membership renewal, and follow-up on technical install/activation.- Escalated user problems to 1st and 2nd levels as needed by issuing trouble tickets using handoff methods to various departments within the Balkans and South - Europe regions.

• Monitoring election process in Serbia on several elections. (Parliamentary and Presidential elections - 2003, Presidential elections – 2004, Provincial, Municipal and city elections -2004 and Referendum – 2006) • Observed polling places, vote collecting and counting process, helping government collect inaccuracies during election process to ensure fair and democratic elections The Centre for Free Elections and Democracy (serb. Центар за слободне изборе и демократију/Centar za slobodne izbore i demokratiju - ЦеСИД/CeSID) is a non-governmental, non-profit organization in the Republic of Serbia founded in 1997. The organization deals with election monitoring in Serbia and the parallel counting up of the votes. CeSID last enclosed about 21000 volunteers/observers, 165 regional teams, 16 local and 5 regional offices

Network administration and customer support in Communication internet cafe.

Bachelor Of Science (B.Sc.), Business, Management, Marketing, And Related Support Services

Celi3, Italian