Responsible for Learning and Development program for Croatia and SloveniaKey Accomplishments:• Implemented and launched HONOR Academy LMS portal for online training and gamification• Standardized training materials for all HONOR products and services• Improved training process using advanced AI tools (ChatGPT and Bard)• Organized and led various training activities for FSM, B2B and B2C audiences including events, workshops, classroom and online sessions and "train the… Show more Responsible for Learning and Development program for Croatia and SloveniaKey Accomplishments:• Implemented and launched HONOR Academy LMS portal for online training and gamification• Standardized training materials for all HONOR products and services• Improved training process using advanced AI tools (ChatGPT and Bard)• Organized and led various training activities for FSM, B2B and B2C audiences including events, workshops, classroom and online sessions and "train the trainer" programs Show less

Responsible for establishing and implementing Learning and Development programKey Accomplishments:• Established Individual Development Program (IDP's) for HQ employees• Established company-wide training program (soft skills, hard skills, leadership training)• Implemented SAP SuccessFactors LMS (e-learning)• Digitalization of all training materials• Improved training process using advanced AI tool ChatGPT• Rolled out multiple-stage trainings for Croatia's Euro… Show more Responsible for establishing and implementing Learning and Development programKey Accomplishments:• Established Individual Development Program (IDP's) for HQ employees• Established company-wide training program (soft skills, hard skills, leadership training)• Implemented SAP SuccessFactors LMS (e-learning)• Digitalization of all training materials• Improved training process using advanced AI tool ChatGPT• Rolled out multiple-stage trainings for Croatia's Euro currency switch Show less

Key Accomplishments:• Developed and implemented Sales Academy program• Developed and conducted “Train the Trainer” sessions for Trainers and Training Managers• Implemented Moodle LMS (e-learning)• Facilitated development of training programs for various-sized businesses• Facilitated development and implementation of competency system framework

Responsible for establishing and implementing Learning and Development programKey Accomplishments:• Developed and implemented training program for in-house and partner sales personnel for all sales channels (retail, telesales, active sales, B2B and wholesale)• Developed and implemented Moodle LMS education and communication platform• Established onboarding, base skills and competencies system for sales personnel• Defined and implemented communication processes for… Show more Responsible for establishing and implementing Learning and Development programKey Accomplishments:• Developed and implemented training program for in-house and partner sales personnel for all sales channels (retail, telesales, active sales, B2B and wholesale)• Developed and implemented Moodle LMS education and communication platform• Established onboarding, base skills and competencies system for sales personnel• Defined and implemented communication processes for product launches Show less

Responsible for establishing and implementing Learning and Development program for Croatia, Slovenia, BiH, Albania and Kosovo Key Accomplishments:• Established and recruited a complete field force team, including trainers, merchandisers, and promoters• Developed, implemented and delivered various training activities for various sales channels and partners for the whole Adriatic region• Established a system for tracking, measuring and reporting performance

Assisting Microsoft end customers and government representatives in Croatia and Malta

Established and implemented Nokia Academy Training program in Croatia

Submitting devices for repair, providing product and service advice, and resolving customer complaints