Maintained our inspector network relationships, managed our inspector database, negotiated inspector pricing, handled system specific training questions from inspectors, point of contact for our inspectors in all 54 states/territories, delegated tasks to appropriate coordinators, built processes centered around client, customer, & company needs, created, trained on, & implemented new processes, & utilized various tools & formulas in Excel to build & run reporting.

Tracked team hours, handled first-level reprimands, communicated directives of the team, organized the quality control team that focused on inspection result auditing, conducted training with our inspectors to ensure top quality results, organized/executed team projects, & oversaw client relationships specific to my department.

Communicated directly with both our clientele as well as our inspectors, assessed client needs, utilized computer programs, obtained documentation & information for our properties, consolidated inspection results & sent them to our client for approval & finalization, served as a contact to our inspectors, & trained team members on completing processes in a more efficient manner.