Jayne Brown Email & Phone Number

London, United Kingdom

In my role with TKM, I have been working with SGS and their clients to implement and integrate ESKO’s WebCenter software into both validated and non-validated environments.I worked with the SGS team to ensure their new packaging management software (and associated processes to develop this) are in line with the expectations of GAMP in a validated.

I have my own company allowing me to contract out to various businesses

Various

Contracts in relation to the Livelink software from OpenText have been obtained through otterdesign and I retain a keen interest in otterdesign and maintain a good relationship.

Canary Wharf, London

Working on a FTC primarily working to redesign and re-implement the Livelink File Plan as part of the Records Management team.This involved a lot of integration with the various business units at the FSA/FCA, then analysis to ensure that the file plan was suitable for their needs, whilst ensuring the integrity of the principles of records management were.

Chiswick

Provision of business analysis, functional and design specifications for Marine, Energy, Human Resource and internal IT arms of the Lloyds businessWorking closely with technical architects and developers, implemented systems for approval processes and document managementProvided configuration of Livelink in order to provide the solutions, including.

Upon returning from maternity leave, I chose to work a 4 day working week and thus reverted back to a Senior Analyst Role, covering the same responsibilities as defined below

Managing a team of Business Analysts, Project Managers and Support staffCo-Ordination of the team in the UK, plus team members from North America and Asia to cover all client and internal work in relation to development and implementationClose working with Technical Managers to ensure business and technical sides of the business worked seamlesslyCarried on.

Working using Livelink software and in house designed software;Responsible for analysis and associated documentation (functional and design specifications), of clients current IT systems and business processes for major FMCG (Fast Moving Consumer Goods) and pharmaceutical clients, in order to implement new solutions to aid their business processes and.

Working on an Oracle based system running on a UNIX platform, my role covered a wide range of tasksProvision of front line support, customer training Creation of requirement specification documents for internally required functions, and those of clientsSoftware release co-ordination, testing and trialingCarried out project management for the.

Starting off as a customer services officer, I attained the position of IT ManagerImplemented a new financial operating system for use both front and back office, plus an accounts packageSuccessfully transitioned from the existing system to the new oneProvided extensive testing of and training for the new systemHigh level of communications and interaction.

Responsible for day to day customer enquiries and transaction handling, within a branch environment. Attended several customer service related training courses