Lacy Mason Email & Phone Number

San Clemente, Ca

San Clemente, Ca

Carlsbad, Ca

Providing world class customer service to GreatCall subscribers by providing account information, customer need-based service solutions, and technical support.

Lake Forest, California

Procuring relationships with 120+ distributor and dealer accounts with emphasis on B2B sales and marketing. I contributed to brand management, marketing strategies and development of sales strategies through product placement.

Newport Beach, California

Overseeing a team of 4-5 representatives providing customers with appointments, response to general inquiries, vehicle service updates, appointment and service follow up and coordination of Roadside Assistance and/or rental/loaner reservations. Development and implementation of a reference guide that increased team efficiency which led to a decline in missed calls. Emphasis on high volume of calls and providing world class guest service.

Newport Beach, California

Monitoring the execution of nightly service in Corona Del Mar and weekly Taco Tuesday events in Newport Beach including oversight of cocktail servers, bartenders, security staff, and patrons. Emphasis on FOH operations with BOH support as well.

Eugene, Oregon

Banquet and special events server.

Eugene, Oregon

Providing Four Diamond rated guest experience for each and every guest in execution of daily breakfast at the inn. Coordination of special events including high teas, weddings and other private parties.