Managing internal and external relationships to improve communication and results. Improved 3rd party partner performance by over 50 percentage points in 6 months through identifying process weaknesses and areas that needed new KPI's and accountability expectations.Negotiated contracts to see cost savings both in the immediate terms as well as future.Worked with Executive team members to create strategies to support business goals.Participated in the organization launch of "Rainmaker" training for Sales, Communication and Management development. 11 Direct Reports; Only 1 bonus eligible agent at the time agents moved to my team, 5 out of 11 were bonus eligible within the first 30 days through sales coaching, training and accountability.Establish Metrics and Reports for Call Center and external partners.Create, Manage and Customize profiles, reports, dashboards, leads, accounts and campaigns. (Salesforce CRM)Assign and Manage TFN Database for Marketing's external vendor agencies. (inContact)

Miscellaneous Call Center and Marketing Department Projects

Inbound sales calls from edentulous prospective patients. Establish patient needs, patient goals in order to recommend, create value and influence them to schedule a consultation to discuss starting treatment for dental implants.

Providing personal assistant services with a concierge format. You don't have to be on vacation in order to have the luxuries that a hotel concierge provides you. I'm Your Girl provides an array of services from errand running, to party planning, shopping, and a variety of other services as needed as a much more affordable price than you may anticipate.

Maintained staffing and PnL for Denver's Premiere 1st Class Lounge. Built and maintained relationships with various vendors and worked with event planners to bring Denver the best events available in the city.

Face to face sales through consultative conversations about client needs. Exceeded sales goals through meaningful needs dialogue with potential clients in order to get them to subscribe to treatment services as well as purchase add on merchandise and products.