Joann Wong Email & Phone Number

Greater Toronto Area, Canada

Pickering, Ontario

As the sole proprietor and operator of a successful food-based business specializing in customized, made-to-order designer baked treats, I am proficient in:- Food safety and handling protocols and regulations and certifications- Catering and order management- Business book-keeping, invoicing and operations- Customer relations and event management- Publicity, marketing and social media curation

Ontario, Canada

Greater Toronto Area, Canada

Markham, Ontario, Canada

As the Business Partnerships Manager, I am responsible for:- Providing end-to-end white glove handling of several major national grocery chain accounts.- Coordinating incident and escalation responses for any and all matters related to my accounts.- Building and maintaining strong, long-lasting customer relationships at all levels of the account's management hierarchy (from store-level to executives).- Overseeing ongoing projects and business development initiatives such as in-store renovations, limited-time menu offerings, in-store promotions, and quality assurance.- Liaising with cross-functional internal teams (including Customer Service, Product Development and Marketing) and key account personnel to identify and deploy customer experience improvements.- Ensuring the timely and successful delivery of customer-driven solutions based on unique needs and objectives.- Communicating monthly/quarterly readouts of initiatives and projects to both internal and external stakeholders.- Identifying and developing new business opportunities with existing accounts to drive increased sales.

Markham, Ontario, Canada

As the Ontario Area Manager for Subcontractors, I was responsible for:- Overseeing and managing the day-to-day operations of over 100 subcontractor locations across the Ontario market.- Driving strict adherence of subcontractor/franchisees to organizational, food quality, customer service and food safety guidelines.- Relationship management of over 30 independent subcontractors/franchisees, meeting regularly with them (both physically and virtually) to provide critical feedback, encouragement and develop and implement strategies to drive additional sales.- Tracking, reviewing and communicating store sales reports to internal stakeholders and subcontractors.- Conducting on-site QA visits, write assessment reports, and follow-up on identified action items.Identifying, interviewing and hiring new subcontractors.- Developing and coordinating subcontractor/franchisee onboarding and training plans.- Assisting with new store openings and VIP walkthroughs.- Travelling to subcontractor locations throughout Ontario as required- Assisting with production and shrink planning to grow subcontractor sales- Communicating to subcontractors/franchisees details of any menu changes, limited-time offerings and promotions, and educating/training them on customer service best practices and branding.

Toronto, Canada Area

As the Divisional Sales Manager at Staples, I was responsible for the following:- Maximize sales growth- Identify and grow new business opportunities and prospects- Actively engage in the business planning processes to achieve business results- Set strategies, sales goals and targets - Lead, promote and coach selling, cultivating an inspired selling culture - Accountable for the hiring and on boarding process.- Accountable to prepare Performance Reviews in the department and delegates to Supervisor as deemed appropriate.- Accountable for scheduling, analyzing and actively controlling labour and expense costs- Manage and ensure execution of process excellence standards and initiatives- Promote and maintain a safe working environment. - Maximize sales opportunities by implementing and reinforcing the inspired selling programs.- Manage the day to day operations - Payroll administration and maintenance of employee files

Greater Toronto Area

As a Senior District Manager for aroma espresso bar, I am responsible for overseeing the operations and success of multiple stores throughout the GTA. I work closely with each location, assisting them to reach their goals and ensuring compliance with aroma’s high standards and expectations. I also train new district managers and deliver customer service and service quality workshops to franchisees and their employees. Some of my key responsibilities include:- Being the first point of contact and support for franchisees- Being a resource to my stores for operational and technical questions- Communicating and training new procedures to both franchise owners and staff- Complete regular inspections and quality assurance reports at each of my assigned stores- Ensure adherence to aroma Canada’s franchise model- Coordinating with the Marketing department and franchisees to identify and communicate local marketing strategies- Ensuring that all brand standards are adhered to- Creating great customer experiences, impacting the growth of aroma stores and being part of local communities

Scarborough, Ontario

As a Recruitment and Retention Specialist, I work in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community partners to support the Employment Services program. I did a lot of workshop facilitation, employer engagement, marketing, managing stipend contracts, job matching, coaching and retention to provide clients with employment and community service experience through placements. I am also responsible for liaising and maintaining positive relationships with employers, community based agencies and business associations. Some of my key responsibilities included:- Employment Placement: Ability to identify and develop prospective job leads appropriate for clients and market candidates to employers. Assist with the design and delivery of a marketing plan to attract employers. Identify client interest and profile, and focus placements accordingly.- Community Outreach and Employer Engagement: Assist employers with the potential hiring of clients by conducting interviews, clarifying job requirements, developing and submitting accurate resumes.- Programming Support: Perform pre-employment workshops- Conflict Management: Deal with or manage crisis situations that may involve volatile behaviour.- Clerical/Administrative: Be familiar with all relevant employment legislation and local labour market opportunities.

Richmond Hill, Ontario

As a Job Placement Specialist, I was responsible for assessing clients’ short and long-term career goals, previous work experience, skill-sets, and potential barriers to employment in order to place them in meaningful and long-lasting careers. Additionally responsible for collaborative business development, I sought out new employers who were in need of qualified candidates and provided gainful employment. I actively promoted and brokered training incentive to employers, determined employer eligibility and assisted clients in connecting with employers, ensuring that proper wage, schedules and subsidies are in place for both parties.Some of my responsibilities as a JPS included developing relationships with employers by making cold calls, emailing, visiting and assessing potential employers. I also developed and maintained accurate documentation related to placements, and conducted scheduled monitors and payments throughout the placement to ensure that the client is receiving proper training and incentive funds are being appropriately used.

Toronto, Canada

As an Apple Family Room Specialist, I was responsible for providing white-glove service, effective troubleshooting and rapid repairs to iPhone, iPad and iPod customers who sought service for their devices at Apple Retail Stores. In addition, my duties included delivery of one-to-one personal training sessions as well as one-to-many workshops.

Montreal, Quebec, Canada

As the Assistant Manager for an Apple Authorized Reseller and Service Provider and Rogers Authorized Dealer, I was responsible for ensuring excellent customer service by resolving problems for both customers and employees. Also, I was responsible for opening and closing the store, and planning schedules within agreed upon payroll budgets. Moreover, I provided guidance, motivation and training to enable employees to achieve peak productivity and performance while fostering an environment that promoted and rewarded teamwork.

Montreal, Quebec, Canada

As a Wireless Sales Associate, I was responsible for providing excellent customer service and unique experience for each customer. Also, I was required to remain up to date with the latest wireless products and services, as well as to consult on wireless hardware, software, accessories and price plans. Finally, my duties also included opening and closing the store.

Bachelor Of Arts (B.A.), Human Relations

Bachelor'S Degree