Marissa Madison Email & Phone Number

Greater St. Louis

Manage day-to-day operations to support client needs.Provide billing verification and support, marketing requests, and reporting requests.Initiate proper and timely claims adjudication, and regular and ongoing clientcommunications.Facilitate the onboarding of new clients and maintain long-term relationships.Ensure all requisite and legal documentation has been received and archived.Manage short- and long-term program developments.Schedule, facilitate, recap, and publish meeting notes.Usher actionable items to advance program developments to completion.

Review each claim to determine coverage eligibility and process the claim in accordance with the warranty contractUtilize the service of preferred repair providers for an assessment of damagesWork with dealers, servicers and vendors nationwide to obtain parts and expedite repair serviceEngage customer directly to keep them informed of claim progressionDocument each action that allows for easy access for clients to monitor on portal websiteKeep track of daily reports and manage all claims currently in progressTrain new hires to be efficient and successful claims adjustersAll Lines Adjuster 10-21

Greater St. Louis

Owner and head of operations for an online thrift shop• Oversaw all activities directly related to sales, marketing and distribution of products • Designed and coordinated financial and budget activities • Established inventory and verified quality check of all products • Determined goods to be sold and set prices based on forecasts of customer demand, resulting in 50% increased sales • Promoted customer base and promptly resolved any customer issues • Accurately presented merchandise with high quality photos and detailed descriptions • Maintained solid 99% outstanding customer reviews

Greater St. Louis

• Assisted and co-directed in all areas of the automotive repossession process. • Answering/Directing calls and logging into the department’s phone system and taking messages during business hours.• Took lead as an in-house subject matter expert for repossession matters including:• Right to Cure (RTC)• Strict Compliance• Notice of Plan (NOP)• Explanation of Accounting (EOA) – related to sold collateral. • Impound Paperwork for Release of Collateral• Abandoned Collateral Repossessions• Timely Assessment of Collateral seized by law enforcement. • Review Bankrupt accounts with legal to ensure compliance. • All other Repossession documentation requirements• Engaged in becoming a subject matter expert on the flow of information and documents within our System of Record (SOR) as it relates to repossessions, liquidations, and redemptions. • Conducted research, utilize skip tracing tools, and evaluate data from multiple sources to make strategic actionable decisions.• Reviewed accounts and communicated effectively with branches and executive management to make efficient decisions. • Closed Accounts with Repossession Agents (Responsible for full final review – including documentation in the SOR, deficiency balance adjustments, account tags, payment, and assessment of all invoices, and filing of any additional records)• Coordinated and monitored vehicle repossession and transported to auctions, repossession agent recruitment, vehicle valuation, insurance tracking, and title verification.• Reviewed and approved work to improve standard processes and procedures. • Trained others where required and took on special projects as needed. • Assisted with locating automobiles and repossession of said vehicles. Experienced with Recovery Database Network (RDN) software

Greater St. Louis

• Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business• Thrived in a high pace environment, typically serving between 10-20 tables at a time• Informally recognized as the lead server with responsibility of opening/closing and coaching new servers

Greater Chicago Area

• Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business• Thrived in a high pace environment, typically serving between 10-20 tables at a time• Informally recognized as the lead server with responsibility of opening/closing and coaching new servers

Greater Chicago Area

• Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business• Thrived in a high pace environment, typically serving between 10-20 tables at a time• Informally recognized as the lead server with responsibility of opening/closing and coaching new servers

Greater St. Louis

• Positively built and maintained relationships with guests to encourage guest satisfaction and repeat business• Thrived in a high pace environment, typically serving between 10-20 tables at a time• Informally recognized as the lead server with responsibility of opening/closing and coaching new servers

Greater Los Angeles, California, United States

• Coordinated ongoing administrative support and streamlined processes to effectively track inventory • Guaranteed prompt delivery of incoming mail to appropriate recipients • Responsible for all new client intake and interviews • Greeted and proactively assisted all clients • Served as a primary point of contact for an average of 30 incoming calls per day • Assisted with data entry and digital filing • Managed executive calendars and coordinated corporate events