Missy Ruff Email & Phone Number

Greater Philadelphia Area

In my role as a Senior Product Owner at Club OS, I play a pivotal role in the Product and Development teams, supporting and guiding the development and delivery of product improvements and feature releases. While working closely with Product and Development management, I collaborate with various teams to optimize both the ASF and Club OS core products, ensuring that deliverables meet the customers needs. In addition to supporting the core product, I play a key role in leading both the ASF mobile application, 3rd party integration and payment processing teams as their primary Product Owner.

Greater Philadelphia Area

Greater Philadelphia Area

At Club OS, I assist in both the design and development of new features that will improve our customer's experience using Club OS and positively impact the health of their businesses. By working with both the business and the developers, I am able to analyze and refine business requirements to ensure features and improvements fully meet the needs of our customers in every type of fitness business.

Greater Philadelphia Area

As a Senior Business Systems Analyst at AmeriHealth Administrators I was actively involved in designing and building new web based applications to streamline the way Amerihealth interacts with their customers. I was responsible not only for ensuring that the new technology met and exceeded the business and customer needs, but also played a critical role in designing the user experience of new internal and external applications.I supported several different projects and business domains, including Billing, Robotics, Enrollment, Claims and Audit & Compliance.

Greater Philadelphia Area

Cherry Hill, New Jersey

While working at Wodify I utilized my passion for fitness, customer service and technology to ensure that our users enjoy every aspect of their Wodify software experience. I assisted with the solution lifecycle to capture our stakeholder's interests and business needs as well as certifying that implemented solutions exceeded user expectations. In addition to working on our solutions lifecycle, I was also actively involved in internal process improvement. I completed reviews of numerous processes at Wodify to find potential efficiencies and determine best practices.

Greater Philadelphia Area

As a Senior Business Analyst at Independence Blue Cross I was responsible for executing complex pricing models for contracting and provider pricing to ensure that providers billed according to their contractual agreements. I played a critical role in regression testing for pricing functionality as part of an integral system conversion project and also developed a tool to assist in the receipt and implementation of National Medicare pricing files to be used for member pricing determinations.

New Castle, De

•Completed Lean process reviews to identify opportunities for improvements and automation•Managed monthly accounting budget and forecast for New Castle operations center •Assembled accounting forecast model and management reporting to be used throughout the enterprise •Analyzed workforce management issues within billing inquiry handling teams•Created extensive access databases to reduce risk and increase efficiency in highly regulated processes•Developed policy and procedure documents for banking processes to ensure compliance with federal regulations

Greater Chicago Area

New Castle, Delaware

• Developed contests and programs to drive metrics and sales • Created program to calculate performance and determine award recipients• Identified defects in product sales and provided feedback to account managers• Created tool to assist Team Leaders with coaching strategy

New Castle, De

• Worked closely with CEO to recruit new consultants• Maintained client CRM database• Assisted with case management for outside consultants and clients• Assisted in generating and creating an E-Newsletter• Created and updated marketing flyers and brochures