Edgar Luna Email & Phone Number

Build a business from the ground up.Utilize learned skills and make decisions that would impact and grow the company as a whole.Maintain office environment by organizing operations and procedures.Plan, design, and implement promotions for social media advertising.Schedule and assign staff for office and events.Control correspondence as business and team grew.Cold call potential clients looking for related services.Prepare payroll using Quickbooks.Sustain an… Show more Build a business from the ground up.Utilize learned skills and make decisions that would impact and grow the company as a whole.Maintain office environment by organizing operations and procedures.Plan, design, and implement promotions for social media advertising.Schedule and assign staff for office and events.Control correspondence as business and team grew.Cold call potential clients looking for related services.Prepare payroll using Quickbooks.Sustain an inventory of computers, cameras, lenses, various electronics, and print media.Interview, hire, coach, counsel, assess, and discipline staff.Follow up on assigned tasks and regular work with the growing team.Research, price, and purchase quality equipment and services.Regulate Facebook, Twitter, Instagram, Tumblr, and company WordPress sites.Meet with clients to attain their vision and needs.Liaison with other professionals to ensure rules and time constraints are adhered to.Contact past clients to determine their satisfaction and any need for future services.Expand customer base with professionals in TV, radio, web, social, and print media.Canvas locations to prepare for shoots; ease clients while encouraging and directing them.Prepare proofs by digitally processing photos.Enhance photos using Adobe Lightroom and Photoshop according to clients' preferences. Show less

Austin, Texas, United States

Worked directly with Regional and Service Delivery Managers to coordinate, prioritize, and maintain optimal service execution.Strategic administration, including day-to-day leadership and supporting the performance of Screening Team Leads, Shift Leads, and Associates.Redesigned proprietary training site to strengthen impact and usefulness; drove learning surge that led to a 38% increase in management interest and desire for advancement.Supplied firsthand guidance, support… Show more Worked directly with Regional and Service Delivery Managers to coordinate, prioritize, and maintain optimal service execution.Strategic administration, including day-to-day leadership and supporting the performance of Screening Team Leads, Shift Leads, and Associates.Redesigned proprietary training site to strengthen impact and usefulness; drove learning surge that led to a 38% increase in management interest and desire for advancement.Supplied firsthand guidance, support, inspiration, and solutions to ensure the health and safety of our team and a pleasant experience for visitors passing through screening stations.Fostered and kept an effective, positive team-based environment by coaching and communicating the corporate vision/values by setting and managing expectations.Observed and reported on service trends across teams to drive direction and effectiveness.Conducted regular 1-on-1's with Team Leads for guidance and management development.Led regional lead syncs by driving actionable discussions.Conducted regular spot checks of local screening stations and travel to other sites with the region.Interview, hire, onboard, and train new team leads.Collaborated with Milestone HR on all personnel issues or questions.Fostered relationships and collaborated across Client Teams to drive key projects.Responsible for assigned projects and efforts for Internal Service Delivery and key corporate initiatives. Show less

Austin, Texas, United States

Manage and lead the opening of Facebook Austin locations with new COVID19 TemperatureScreening Program Teams providing 24/7/365 coverage.Developed and updated training materials & resources for 3.7k+ Associates and Leads using the SOP and partnership established with Facebook, while adhering to WHO, CDC, and HIPAA policy.Devised and launched proprietary site for further training and education using SharePoint and Dreamweaver; the team and I created videos, interactive tests, and… Show more Manage and lead the opening of Facebook Austin locations with new COVID19 TemperatureScreening Program Teams providing 24/7/365 coverage.Developed and updated training materials & resources for 3.7k+ Associates and Leads using the SOP and partnership established with Facebook, while adhering to WHO, CDC, and HIPAA policy.Devised and launched proprietary site for further training and education using SharePoint and Dreamweaver; the team and I created videos, interactive tests, and hosted live sessions. Interview and hire associates & shift-leads with the aid of the Talent Acquisition Team.Experience handling HR incidents, COVID19 transmission, and de-escalation scenarios.Continuously update SOP through collaboration with other Leads, Management, and HR.Scheduled screening staff using Sling Application, Microsoft Excel, and ADP for tracking time.Work within a diverse, inclusive team with other client service providers including security.Supported procurement and inventory needs through consistent inventory checks and orders.Responded to on-site and off-site emergencies, PPE needs, and last-minute call outs. Show less

Austin, Texas, United States

Provide support to the General Manager, Director of Operations, and Owners as needed.Place orders, receive items, enter into inventory, price, stock shelves, and maintain the Ship Store, food storage, and onsite bar.Design product layout and all print media for store and bar.Generate sales and stock reports for management review.Commit daily schedule to memory and confirm staff adherence.Coordinate staff scheduling with General Manager weekly making sure to avoid… Show more Provide support to the General Manager, Director of Operations, and Owners as needed.Place orders, receive items, enter into inventory, price, stock shelves, and maintain the Ship Store, food storage, and onsite bar.Design product layout and all print media for store and bar.Generate sales and stock reports for management review.Commit daily schedule to memory and confirm staff adherence.Coordinate staff scheduling with General Manager weekly making sure to avoid conflicts.Transport clients to and from the property using company vans, limos, party bus vehicles, or boats.Greet clients as they arrive for check-in, process payments, explain rules and liability, and ensure each client has signed the company waiver.Lead and delegate tasks to the Dock Hands to administer prompt and safe service.Direct clients to and from the boats to execute quick and efficient turnarounds.Keep calm and retain poise in a chaotic environment (e.g. numerous inebriated and excitable clients).Quickly assess and diffuse an escalated or dangerous situation should it arise, and document as necessary.Continuously present great customer service. Show less

Austin, Texas, United States

Built a strong knowledge of products to help customers with any issues, as well as decision-making for purchases.Assist with training newer staff to help with acclimation and remain a point of contact as needed.Patiently listen to customers over the phone to determine the reason behind the call and find the best course to reach a resolution.Ensure clear and effective communication with the team and customers.Remain empathetic and positive with every situation, providing great… Show more Built a strong knowledge of products to help customers with any issues, as well as decision-making for purchases.Assist with training newer staff to help with acclimation and remain a point of contact as needed.Patiently listen to customers over the phone to determine the reason behind the call and find the best course to reach a resolution.Ensure clear and effective communication with the team and customers.Remain empathetic and positive with every situation, providing great customer service.Adapt as needed, and utilize company resources to resolve issues.Detail each interaction with a customer using CRM (Salesforce) to properly track and take notes for future reference.Sent all invoicing and shipment tracking to fundraising organizations.Regularly follow up with customers to confirm that their inquiries were fully dealt with. Show less

Austin, Texas, United States

Supported Senior Management by scheduling time and delegating tasks for Creative Teams,taking point on large projects with narrow deadlines, and establishing new roles.Served as the primary contact for customer and department inquiries within the US.Tracked, logged, and proofed/reviewed all Print and Creative Requests.Designed forms, brochures, flyers, email blasts, and webpages in Adobe Creative Suite.Digitally processed, edited, and cataloged photos for web… Show more Supported Senior Management by scheduling time and delegating tasks for Creative Teams,taking point on large projects with narrow deadlines, and establishing new roles.Served as the primary contact for customer and department inquiries within the US.Tracked, logged, and proofed/reviewed all Print and Creative Requests.Designed forms, brochures, flyers, email blasts, and webpages in Adobe Creative Suite.Digitally processed, edited, and cataloged photos for web display.Monitored Supply and Print Departments efficiency through metrics I implemented.Printed and distributed all reports and policies using large production printers.Cross-trained departments to streamline communication/performance throughout company. Show less

Tri-State Area

Maintained office by organizing operations and procedures.Preemptively scheduled and assigned staff for events.Controlled correspondence, including snail mail, instant chat service, and 6 email inboxes.Planned, designed, and implemented promotions for social media advertising; led to a 26% increase in signed clients (90) the first year and a 44% increase (190) the following year.Made presentations regarding purposed services to offer clients.Completed payroll for a team of… Show more Maintained office by organizing operations and procedures.Preemptively scheduled and assigned staff for events.Controlled correspondence, including snail mail, instant chat service, and 6 email inboxes.Planned, designed, and implemented promotions for social media advertising; led to a 26% increase in signed clients (90) the first year and a 44% increase (190) the following year.Made presentations regarding purposed services to offer clients.Completed payroll for a team of 84 (23 Full-time and 61 Contractors).Sustained supply stock for DJ, photography, videography, editors, drivers, and office teams.Created specific reports for the Director of Operations, President, CEO, and CFO.Regulated Facebook, Twitter, Instagram, Tumblr, and company WordPress webpage.Interviewed, coached, counseled, assessed, and disciplined staff.Reached out to potential clients through cold calling, utilizing lists generated from shows and online forms, with a focus on understanding the needs and wants for their event(s).Expanded customer base with professionals in TV, radio, web, social and print media.Generated weekly, monthly, quarterly, and yearly projections based on clients and profits.Processed photos for print and ensured quality throughout.Followed up on assigned tasks and regular work.Coordinated with contractors to ensure rules and time constraints were adhered to.Deescalated tense/emotional situations to effectively manage time and keep spirits high. Show less

West Hartford, Connecticut, United States

Provided complete guest satisfaction through direct interaction and was awarded Gold Service from the VP within the first 30 days.Maintained full knowledge of all available items and their ingredients.Assisted with management tasks including scheduling, inventory, and interviews.Facilitated team meetings for a team of 65+.Lead staff in training for 111 new employees.Found ways to go above and beyond.

Farmington, Connecticut, United States

Assessed and attained new accounts within region using collaboration tools with SAM Team, cold calling, and direct approach, generating $860k+ in sales during my time.Redesigned stores website to provide better branding and increase foot traffic. Prepared pitches to schools, academic programs, and businesses.Created spreadsheets cataloging books and items through ISBN’s.Monitored the sales floor.Generated Purchase Orders for vendors and schools.Sorted, organized, and… Show more Assessed and attained new accounts within region using collaboration tools with SAM Team, cold calling, and direct approach, generating $860k+ in sales during my time.Redesigned stores website to provide better branding and increase foot traffic. Prepared pitches to schools, academic programs, and businesses.Created spreadsheets cataloging books and items through ISBN’s.Monitored the sales floor.Generated Purchase Orders for vendors and schools.Sorted, organized, and labeled books and items in warehouse.Gathered, packaged, and shipped items for clients.Designed and set up floor displays for events and sales driving.Attended workshops to maintain knowledge about trending materials. Show less

New Britain, Connecticut, United States

Interviewed and trained 76 new team members.Delegated daily tasks to the cashiers, guest services team, cart attendants, and front end stocking team.Managed Front End and Guest Services.Prepared and completed register counts at start and end of day, along with random checks.Resolved guest complaints/concerns, occasionally deescalating difficult situations.Dispatched employee reviews.Monitored guest survey scores.Promoted and motivated team members to inform guests… Show more Interviewed and trained 76 new team members.Delegated daily tasks to the cashiers, guest services team, cart attendants, and front end stocking team.Managed Front End and Guest Services.Prepared and completed register counts at start and end of day, along with random checks.Resolved guest complaints/concerns, occasionally deescalating difficult situations.Dispatched employee reviews.Monitored guest survey scores.Promoted and motivated team members to inform guests about Target’s REDcard.Trained on and followed security procedures with bi-weekly updates. Show less