Edgar Luna Email & Phone Number

-Manager for data analyst team that evaluates and sorts active repair order data for field staff-Facilitated communication improvements between field staff, analyst team and quality engineers-Worked with digital teams on improving repair order targeting through machine learning and data environment migrations

-Manager for the FQM staff stationed across the East Coast-Worked with engineer staff to deploy investigation requests out to the field-Evaluated incoming field reports for quality and content-Supported field staff with training and development to assist in their roles

-Investigative engineer for vehicle quality concerns.-Diagnosed and documented incidents occurring in the TN and KY markets-Liaison for engineers when visiting dealers in assigned market

-Investigated quality concerns on current production vehicles through warranty claim analysis and part duplication testing-Compiled data and reports to show magnitude of concerns-Issued corrective action requests to different stakeholders holders to address quality concerns impacting customers