Piyush Mistry Email & Phone Number

Toronto, Ontario, Canada

• Ensuring the operational health of the environment including security, availability, maintenance, troubleshooting/resolution, performance, interoperability and reliability Administration, support and configuration of.
• Participate in large, complex projects with business and technology teams to deliver solutions aligned to changing business needs and strategies while considering existing End User experience requirements.
• Deliver subject matter expertise of… Show more
• Deliver subject matter expertise of Office 365 with emphasis in services, security, architectural design, migration, management and support of implementations.
• Strong knowledge of Azure Active Directory, Azure Information Protection, Information Rights Management, single sign-on and multi-factor authentication and related technologies.
• Demonstrate consultative capabilities by providing value added information to clients for connecting technology, security and the business value of Office 365.

Toronto, Ontario, Canada

• Created SCORM compliant eLearning modules to be uploaded into SAP SuccessFactors
• Includes CyberSecurity, MS Teams, SharePoint, ITSM Tool, & EHS tools
• Created physical and digital job aids to support business needs and technical readiness
• Hosted in person 1-on-1 and group learning sessions on all supported IT products
• Most commonly support for Microsoft 365, SharePoint, and Microsoft Teams
• Hosted training sessions with C-Level executive group to communicate business… Show more

Toronto, Canada Area

· Senior Administrator for the Skype for Business Telephony solution serving 3500 users in 160 jobsites across Canada· Senior Administrator for the entire O365 Suite of solutions which includes Exchange, SharePoint, Azure AD, OneDrive, and all newly added features serving over 5000 associates including internal and external clients· Senior Administrator.

Toronto, Canada Area

· Tier 3 IT Support responsible for troubleshooting and managing 100 weekly escalated tickets from the ITSM tool· Implemented O365, Skype for Business Telephony, SFTP integration with SAP PI· Migrated over 3500 Exchange mailboxes from on-premises to O365 Exchange Online· Migrated over 3500 Home directory folders from on-premises to OneDrive for Business

Toronto, Canada Area

· Tier 2 IT Support responsible for troubleshooting and managing Problem Records from the ITSM tool· This department was made to fill a gap with IT’s ability to be proactive in incident resolution and perform root-cause analysis on repeating issues and known errors

Toronto, Canada Area

· Tier 1 IT Support responsible for handling customer calls and incident tickets from the ITSM tool· Approximately 30 calls and 50 work orders daily with SLA attached

• Administered user accounts on the Cisco Call Manager system. Assisted with problems with incorrect dialing functions in a VoIP phone network. Installed Bell analog lines into BIX panel ports as well as transferring.
• Created necessary documentation for failure recovery protocols

Bachelor Degree Of Applied Computing, Information Technology

Diploma In Wireless & Telecommunications Systems Technology, Computer Systems Networking And Telecommunications