- Responsible for managing P&L and cash accountability.- Developed and executed food safety strategy, which led to perfect health department compliance.- Created and executed a refreshed system for team member accountability.- Developed and maintained training systems and tracking.- Responsible for interviewing, hiring, promotions, and employee reassignment or termination.- Organized and directed strategic meetings based on business metrics.- Projected hiring needs and developed hiring/screening strategies.- Specialized in team building and culture re-work.- Upheld guest experience, leadership growth, and team member engagement.- Revolutionized the culture of Chick-fil-A Lancaster around results and relationships.Career Highlights:- Interviewed on behalf of business owner to earn a second Chick-fil-A restaurant, and ultimately out-performed nearly 20,000 other applicants.- Led the team to top 20% out of 2,000 restaurants in customer experience metrics and a ranking of 9th out of 2,000 franchises for Taste of Food score.- Reduced monthly food cost from 31% to as low as 28% of gross monthly sales: savings of $12k-$18k per compliant month.- Implemented scheduling system and accountability to reduce labor costs from 22% to as low as 18.5% of gross monthly sales: savings of $8k-$10k per compliant month.- Hired and developed at least 15 managers and supervisors, 10 trainers, and 4 business directors.- Developed and implemented lateral mobility model to meet training needs and increase employee satisfaction ratings.- Oversaw hiring and training for all managment and approximately 75% of team members for the new location, and consulted on scaling systems and organizational model to fit two stores.- Constructed and implemented the Leadership Development Curriculum, used to personally coach business leaders on management and interpersonal skills.

Managed hiring, onboarding, orientation, and training of new team members.