Misty Link Email & Phone Number

Greater St. Louis Area

Maryland Heights, Missouri

Manage high priority inquiries regarding all LOB (RX, Radiology, Oncology and BH)

Managing 16 direct reports performance monthly and yearly as well as feedback given on an as needed basis. Striving to coach and mentor those who have interests other than their current position. Aside from management of my associates, I am responsible for managing my claim inventory for the client we serve to meet all performance expectation set for forth by the client and Magellan.

Greater St. Louis Area

Offer extensive knowledge and understanding of the CAPS system functions Liaison between management and client Microsoft office Suite Meet and maintain performance and quality goals Interact on a daily basis with management to resolve priority issues Collections for outstanding claims and billing knowledge