- RCMS Division - Manages and directs client communications and CHMB service interactions- Cultivates and fosters positive client relationships with physicians, clinicians, and practice administratorsManages client expectations based upon Service Level Agreement and effective decision making- Works collaboratively with various departments within CHMB to resolve client concerns or requests.- Effectively interacts with cross functional teams in delivering high quality work products under set timelines- Presents information to client and CHMB committees and executives.- Conducts meetings with Operations and others to identify areas of concern and assist in the implementation of work flow changes.- Monitors key billing/collection statistics and compares to national/regional/local benchmarks including, but not limited to, net collections, days in A/R, etc.- As the RCM expert, evaluates sales opportunities;- Participates in sales discover calls/visits with prospective clients.- Provides subject matter expertise, on internal and external calls to demonstrate the CHMB RCM Lynk offering- Other duties as assigned

- Managing Deal Desk responsible for reviewing and approving pricing and deal structure ensuring compliance with price structure, profitability and suitability for potential clients- Analyzes, defines and develops business process methods and practice for KMB Division - Analyzes requirements for internal business process with organizational strategic goals, implements new processes, evaluates existing process, and recommends optimal solutions and improvements with operational process or software improvements.- Uses quantitative analysis methodology to preform data cost and benefits, and/or process measurements analysis using lean/sigma six method writes for standard operations procedures (SOP’s) and researches industry trends for applications of process improvement techniques and best practices. Documented within Salesforce and Confluence - Collaborate with Sales force developer improving operations and streamline process improvement - Providing executive reports and creating dashboards within Salesforce - Trains internal and international staff on new processes that are implemented within the organization using- Litmos to manage tutorials and Quizzes- Collaborate with Engineer Department with Software Development Life Cycle (SDLC) for operational process improvement

- Assisted in sales of onboarding clients and closing client contracts, providing best practices knowledge and operational efficacy for internal and international staff - Implementation of new clients reviewing all software operation and connections for Insurance verification, claims submission, and electronic remittance (835,837,277 etc.) in preparation of Go Live date- Manage Operation for MPMR reviewing all operations workflow, staff development, and production for MPMR and 60 staff, 6 Account Managers, Multi-specialty (Acute Surgical Centers, Laboratory, and Pain Management) and multiple billing software- Analyzes requirements for internal business process with organizational strategic goals, implements new process evaluates existing process, and recommends and implements optimal solutions and improvements based on current industry standards.- Communicating extensively with Clients, senior leadership, executive staff, providing Data analytics, identifying process improvements, cost, and implementation - Maintaining company standard of 96% clean claim submission and AR over 90 under 15% - Collaborates on growth and expansion, budget, labor efficiency- Responsible for keeping current with reimbursements trends, compliance, and billing requirements - Assist in IT/Engineering troubleshooting, resolution, software integration of other EHR software and practice management - 50% Travel

Manage pre-billing and EOM requirements for 19 clients and oversee 20+ support staff globallyAdminister inventory for 4500 transports, more than $10M, per month, including preparing daily work-list for staff and communication of monthly inventory reportResponsible for all claim submission and authorization, including validation of claim requirements for out of state specifications, with a 96% claim accuracyDirect new hire onboarding and training, including international staff Oversee all office operations and set goals and Quality Assurance both in-house and overseasResponsible for variety of administrative duties, including reviewing ECS rejections, providing weekly work-lists, adding insurance payer and ECS ID to Payer LibraryFacilitate Payroll and Human Resources functions, including disciplinary actions and creating procedure SOPs, as needed Assist in IT/Engineering troubleshooting, resolution, and software