Executive Administrative Assistant
Decatur, Ga
Supported team of four executives, including Regional Vice-President as well as 17 District Managers and a number of colleague support staff.• Trained team on software updates/new software, increasing operating efficiency. • Assisted team with technical issues related to software installation, managing versions and upgrades, etc., resulting in increased productivity, less down time and less time on the phone with IT.• Managed associate training compliance, resulting in improved performance and higher associate retention. • Led various projects for over 217 stores, resulting in timely completion of company initiatives.• Increased customer satisfaction by creating tracking system which confirmed each complaint was handled quickly.• Decreased product damage losses by effectively communicating SOP for writing off damaged products. • Planned/coordinated regional meetings, ensuring budget was met.• Eliminated time spent on hold by creating email tracking system to communicate with store managers.