Senior-level sales professional with 20+ years of demonstrated success helping technology-focused organizations achieve breakthrough levels of revenue, profitability, and market share. Recognized throughout career for exceptional relationship-building and management skills—including a reputation for turning around troubled accounts and converting them into raving fans. Adept in leading all end-to-end aspects of the sales cycle, including post-sale implementation and customer success activities. Able to draw upon credentials as a former programmer/developer to provide complex technical support and sales engineering assistance to clients, leading to superior credibility with customer IT teams and account decision-makers.Key areas of expertise include:• Strategic Account Management & Development• Account Growth & Expansion / Spend Improvement• Consultative Selling Expertise / Customer Needs Analysis• Upselling & Cross-Selling / Value-Added Selling• CxO-Level Relationship-Building• Proposals & Contract Negotiation • Customer Retention & Loyalty• Sales Engineering / Technical Support • Strategic Partnerships & Alliances• Cross-Functional Collaboration & Influencing • Sales Training, Coaching & Mentoring • Invoicing, Billing & Collections• Customer Success & Support • Salesforce & CRM ProficiencyIndustry focus to date centers heavily on the Enterprise/B2B Software space, with specific expertise working with telecommunications billing, invoicing, and customer management systems.
Listed skills include Telecommunications, Product Management, Saas, Integration, and 37 others.
