Lead a team of quantitative analytics specialists to categorize, track and trend allegations through the conduct risk lifecycle. Develop machine learning and other models and text analysis techniques to provide insights into processes and platforms to optimize team performance in regards to allegations.

SENIOR VICE PRESIDENT, COMPLAINTS DATA LISTENING AND ANALYTICS CONTROLSReport to Enterprise Complaints Data/Analytics, manages a team of 35 in the U.S. and 60 offshore associates. Responsible for implementing strong risk management practices for machine learning models reviewing complaints. Responsible for designing and building processes and controls to ensure the quality of complaints models and supporting analytics. Ensures compliance with relevant policies and procedures for complaints, self-assurance and model risk management. Creates advanced analytics to identify and classify complaints and root causes to monitor trends, identify emerging themes and prioritize topics and methods for strategic implementation. Documented end-to-end process for Advanced Listening incorporating new and improved routines Established standards and process for data sampling, labeling and monitoring Designed a new database and user interface to annotate data for modeling and quality controls which was adopted as the current enterprise annotation technology solution Defined reporting requirements for Complaints Data Listening & Analytic Controls (CDLAC) processes Reviewed 4+ MDDs and provided feedback for submission to Corporate model risk (CMoR) Established ongoing coordination routines with CMoR Validation Re-organized and supplemented model data in the MoRS system to improve completeness and consistency Chosen to speak at WF DataWise 2019 regarding data annotation and machine learning Led risk analysis review that to identify key elements for a risk and controls inventory Collaborated with data scientists to identify process and model improvements in recall and precision metrics Developed ongoing reporting to inform stakeholders regarding model and process performance

SENIOR VICE PRESIDENT, CUSTOMER REMEDIATION, ADD-ON PRODUCTS LEADLed a team to design and implement a customer remediation survey for open remediation projects to collect consistent data across the enterprise. Results were analyzed to provide insight on the portfolio of remediations and make further improvements to the risk assessment questionnaire and the risk-based remediation process.Responsible for defining and coordinating enterprise process for the inventory and evaluation of add-on products, and their subsequent product exits and redress activities. Provides critical analysis and reporting on project progress to senior leaders and the board of directors. Created an inventory of add-on products to collect standardized information about the product to form a database that can be queried for product management and analytics needs. Defined an impact assessment process for add-on products using confirmatory factor analysis to help risk rank products for further review. Updated current presentations and analytics to more clearly communicate project needs and process to senior leaders. Led a team of project managers to drive project plans, collect data and coordinate activities within and across business lines to close enforcement actions and reduce reputation risk for the firm.

SENIOR VICE PRESIDENT, CORPORATE MODEL RISK (CMOR)Reporting to Chief Model Risk Officer, managing a team of 3 in the U.S. and 22 offshore associates. Responsible for implementing strong risk management practices and complying with OCC 2011-12 with regard to model monitoring. Selected Accomplishments:Developed Monitoring Standards and rating scales in a multigenerational plan for monitoring across the enterprise, supporting an integrated approach to model monitoring: Provided key guidance for the model inventory, Model Risk System (MoRS), for monitoring and other corporate model risk (CMoR) functions. Identified and developed routines for documenting and assessing model changes. Developed the Risk Rank (RR) 4 policy and AR and Validation criteria templates. Managed the migration of all eligible models to the online tools for monitoringCompleted re-design of online model summaries (model mandates)Managed rotations programs for new graduates and existing team membersStaffing-related projects:Conducted staffing capacity analysis to make recommendations for appropriate staffing levels for 2015 and highlighted need to fill open positionsLed the build out of the Analytics team in Argentina (outlined scope, led skills assessment, served as LOB lead for completed required assessments and outlines for Global Enterprise Services, created training plan and performance metricsDirected the Argentine Team in the completion of RR4 model validations and leveraged the stateside team to draft summaries for key models. Organized the Quantitative Associate curriculum (and provided SME training on several topics)Provided LOB and CMoR training sessions for Model Risk Score, Issues, Monitoring and Risk Ranking

Designed and implemented a process for annual review of models; Operationalized processes to address monitoring and tracking customization and vendor contingency plans; Resolved and managed responses for OCC MRA and internal Audit issues; Redesigned monitoring and tracking criteria and templates to improve detection and remove non-value added reporting; Drove projects to close gaps between new legislation and existing processes; Instituted a comprehensive quality testing process and benchmarking process for monitoring and tracking reports; Led and socialized changes to the Model Risk Control Policy and associated procedures; Implemented interim solutions to address procedural gaps and defined technological solutions for the target environment; Provided Six Sigma coaching for key strategy and model inventory projects

Developed Enterprise and LOB Compliance scorecards and reporting; Developed a Compliance Program document and an associate investment monitoring coverage model for Global Transition, Quality and Change Delivery; Led two transition teams to design and execute platform and data migration impacting 30K associates; Built Supplier Risk Severity Score using confirmatory factor analysis to identify high-impact suppliers; Coached the Equity Aggregation Data Feed project that leveraged non-parametric analysis selected as Best of Six Sigma for 2008