Mita Patel Email & Phone Number

London, England, United Kingdom

Currently working in the Energy Industry for LCCC who is striving to accelerate delivery of NetZero at an affordable cost to customers. Currently engaged in valuable projects for the Capacity Market and Low Carbon Hydrogen.

London, United Kingdom

Agile Project Manager (Prince 2 Agile Practitioner) and Scrum Master certified. Risk-managed medium - large scale customer, business, and technical projects conforming to ISO27001 and PII standards to protect customer data.• Successfully led Identity and Fraud Prevention customer integrations and improvement plans resulting in revenue uplift, and customer retention.• Managed a Continuous Service Improvement Programme for GBG’s core Identity verification product ID3Global, leading to revenue generation, service improvement, new capability, and reduction of technical debt. • Improved internal processes and collaboration to ensure delivery of effective and compliant (ISO20071 and PII) solutions to internal architectural standards.• Successfully launched new IaaS platforms, oversaw seamless Cloud migrations, implemented Product uplifts, and aligned Technical stacks to realise both business and technology visions.• Skilfully spearheaded the redesign, re-platforming, and successful launch of the Loqate SaaS website, spanning seven regions with native language support on a secure and compliant platform. Achieved an impressive 40% increase in conversation rate within just 6 weeks of launch. • Oversaw the construction of the cloud infrastructure build and accomplished the successful launch of the Loqate SaaS self-service portal, providing GBG the capability to sell products globally. Attracted 350 users within the initial 6 weeks, utilised data analytics to optimise user journeys to further enhance conversation rates. • Led and executed successful Business Change programmes including the transition from Data Processor to Data Controller, and GDPR adoption. BCMS activities planned and executed resulting in resilient products and services supporting both customers and staff. • Monitored, Analysed, and Reported on the Operational Performance of products, enabling teams to review and improve the quality and performance of products. • Set up the PMO framework.

London, United Kingdom

Head of Technical Support Service Desk (first & second level) at Capscan Ltd (part of GBG), achieved > 90% success against SLAs and customer satisfaction through surveys and personal responses. Client Relationship Management responsibilities included defining and delivering to OLAs and SLAs. Responsible for Incident and Problem Management resulting in lower call volumes and an effective error database. In addition, devised an effective call logging system, improved internal company processes, and undertook QA management responsibilities and technical authorship.

London, United Kingdom

Administered client portfolios, ensuring regulatory requirements adhered to. Also managed technical resources for a web project and procured 3rd party portal access for the web application.

London, United Kingdom

Managed a 24 * 7 banking service desk providing support to international business and settlement via CREST. Undertook Client Management responsibilities including negotiating and maintaining all OLAs, SLAs and underpinning contacts. Project managed new/large changes to applications to be introduced to the service desk, Y2K, EMU, and Disaster Recovery Program to name a few.

London, United Kingdom

Lead developer in Vax Basic and COBOL for reservations and related systems.

Developer in Vax Basic for Financial systems.

Bracknell

Development and QA testing of a bespoke software available in different languages.

Bachelor Of Science (Bsc), Computer Science

Bachelor Of Technology (Btech), Computer Science