Trained new techs on fixtures, tools, and processes. Collected torque data, utilizing tools, wrenches, spreadsheets. Handled discrepant materials. Investigated quality issues, Communicated issues using problem solving tools, 5 Why, Ishikawa etc. PowerPoint software, email and by phone. Writes Work Instructions.

Resident Liaison @ JCI Seating; Operated independently to advance the interest of the customer at the OEM location. Coordinated sort/rework projects and investigated quality related customer concerns. Protected the customer, supported product launches, executed cost avoidance initiatives. Communicated concerns to all involved parties with pictures, power points etc. Utilized Time Management skills effectively.

Volunteer: Tutored basic Reading skills. Assigned and reviewed homework on a weekly basis.

Maintained or completed Control Plans, tool calibrations and torque verifications. Created visual aids for communicating Customer Complaints in the plant. Developed inspection criteria and documentation for operators. Managed time and attendance records and duties of Quality Techs. Coordinated the corrective action process to support production and management. Utilized measuring equipment such as calipers, feeler gages and digital indicators. Ability to define problems, collect data, establish facts and draw valid conclusions. Launch/GP12 Team

Tutored job prep skills, assists clients in resume building, online job searches, and interviewing. Proctored paper and online assessments. Directed clients in the use of computer software to determine career interests and interpret Labor Market Information to make sound career choices. Motivated and encouraged client's to reach their potential. Consistently met and exceeded organizational goals. Determined job readiness of clients completing classroom training.Responsible for follow-up of clientele to monitor employment progress

Made daily contacts with suppliers and plant personnel to resolve issues with purchased parts. Made customer visits, daily and monthly performance measurement tracking and report distribution. Interpreted and maintained current blueprint files, and maintained Production Approval Process documents, (PPAP). Maximized supplier performance through organization, contact, and ensuring adherence to internal and ISO procedures.

Wrote and executed weekly lesson plans. Maintained attendance records and grades, developed and administered test. Instructed 4th through 8th grade students in Bible, Health and Gym classes. Successfully managed classrooms and trained at detecting and handling behavioral issues.

Entrusted with complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers. Maintained high quality standards with an emphasis on accuracy. Inspected, wrote procedures, audited for compliance to procedures, made customer visits and resolved problem through corrective action procedures. Collected and charted data, then distributed it to members of the plant. Monitored and evaluated Engineering changes. Skilled in troubleshooting returns and in-process problems that resulted in reductions in RPPM's.

Performed inspections/audits to TFE or departmental specifications. Participated on Corrective Action Teams and issued corrective actions when non-conformance's were found. Worked to resolve problems through drawing and spec interpretation. Used and calibrated torque wrenches. Reported results of findings.