Mitch Jacobs Email & Phone Number

Remote- NC

Responsible for the management of the Claim Office

Chapel Hill, NC

• Responsible for the management of the Claim Office consisting of two Unit Managers, 16 adjusters, and two administrators. Implement and monitor their goals, expectations and budget. $300,000 in reserve and settlement.
• Member of the Executive Reinsurance Committee
• Audit Legal Firms
• Develop and implement technological & workflow improvements
• Provide oral and written exposure analysis to internal and external partners
• 30b6 Corporate deponent and agent for service of process

Burlington, NC

Promoted to Unit Claim Manager. In addition to the responsibilities, duties, territory, and lines of business listed under Specialty Claim Supervisor; responsible not only for the administrative and technical supervision of the Complex Case Unit but also GL unit. $250,000 in reserve and settlement authority.

Burlington, NC

• Responsible for the administrative and technical supervision of the Complex Case Unit. Unit handled lines of business and territory listed under Specialty Claim Manager. $200,000 in reserve and settlement authority..
• Interview, hire, terminate, train, and develop new staff members.
• Conduct performance reviews, salary administration, and personnel administration.
• Conduct Claim audits.
• Approve coverage letters, review and approve reserves that exceed adjuster authority; approve all reinsurance reports before sending to the reinsurer; reconcile all runs related to unit’s operation.
• Report monthly to executive management concerning all matters of staffing, significant case developments, trial activity, and expense control.

Burlington, NC

Reserve and settlement authority $100,000. Responsible for the handling of complex Construction Defect (CD), Umbrella/ Excess, Special Events, Personal & Advertising, E&O, Environmental and other CGL lines of business. Other responsibilities included but not limited to were reinsurance reporting, perform own investigation, direct independent adjusters.

Parsippany, NJ

Responsible for the administrative and technical supervision of the NY Major Case Unit (MCU). Unit handled all cases with reserves 100,000 or greater. Perform internal audits of claims personnel files and external audits of panel counsel. See below for Territory and types of claims.

Parsippany, NC

Responsible for the handling of complex home office litigated/non-litigated commercial general liability files. Supervised and directed panel counsel. Perform internal audits of claims personnel files and external audits of panel counsel. Performed complex coverage analysis and issuing of appropriate letters. Participated in company mentoring program.

Parsippany, NJ

• Responsible for the administrative and technical supervision of the special liability branch claims unit. Responsibilities included:
• Interviewed, hired, terminated, trained, and developed new staff members.
• Conducted performance reviews, salary administration, and personnel administration.
• Approved coverage letters, reviewed and approved all reserves; approved all closings; reconciled all runs related to unit’s operation.
• Reported monthly to executive management concerning all matters of staffing, significant case developments, trial activity, and expense control.
• Directed all aspects of file handling to ensure proper direction and strategy.Coverage and Claim Type Experience:

Parsippany, NJ

Directly handled complex, high exposure litigated claims including participation in arbitration, settlement conferences, and trial attendance. Reinsurance reporting. Lines of coverage listed above.