Mitch Kramer Email & Phone Number

• Working mostly with OSI Layers 3 and 4• Common protocols used include IPv4, ARP, NAT, BGP and OSPF • Remotely Configure equipment and support Field Engineers• Create processes to aid the network• Read, communicate, and contribute to system designs and network plans• Test and review system designs and configurations• Produce and maintain timely and accurate documentation• Create and implement action plans to develop, troubleshoot, and improve the network• Communicate effectively and professionally in all forms of communication with internal and external customers and vendors.

• Acquire and maintain Competent Climber Certification• Maintain, repair, and upgrade the capacity and integrity of the regional fixed wireless network• Create and implement action plans to develop, troubleshoot, and improve the network• Maintain the vertical assets, Headend, fiber, and power supply of the network• Read, communicate, and contribute to system designs and network plans• Oversee activities of service, maintenance, and construction impacting the network• Test and review system designs and configuration; coordinate efforts with team members• Produce and maintain timely and accurate documentation• Communicate effectively and professionally in all forms of communication with internal and external customers• Ubiquiti, Mikrotik, Mimosa, SAF, Telrad, Sercomm, Netonix, PacketFlux and Cambium equipment experience. Licensed links, LTE, Wi-Fi, ethernet and fiber experience.

West Fargo, North Dakota, United States

Fargo, North Dakota Area

• Assist customers both residential and commercial with integrating their operating systems, email, network, hardware and software applications.• Provide high quality customer service and customer education of products. Appropriately manage difficult customer situations and respond promptly to our customer needs.• Follow up with customers ensuring their satisfaction with their services.• Install, diagnose and repair Ethernet/coax/radio frequency/fiber optic/WISP equipment.• Repair and/or troubleshoot Midco infrastructure from inside customers premise to the headend.

Fargo, North Dakota Area

◾ Followed checklists to verify that all important parts were examined.◾ Serviced air conditioning, heating, engine, cooling and electrical systems.◾ Rebuilt faulty assemblies.◾ Examined vehicles to determine the extent of damage or malfunctions.◾ Communicated with customers regarding vehicle issues and potential repairs.◾ Reassembled engines and made necessary adjustments.

Bismarck, North Dakota Area

◾ Pulled wire.◾ Installed and bent conduit.◾ Terminated electrical panels, switches, outlets and etc.◾ Operated machinery (forklifts, tractors and cranes)

Fargo, North Dakota Area

◾ Installed aftermarket parts such as remote car starters, lights and light bars, back up cameras, lift and lowering kits, wheels and tires, audio components and performance upgrades.

Fargo, North Dakota Area

◾ Installed Compustar remote starters, lights and light bars, back up cameras, lift kits, lowering kits, wheels and tires, audio components, performance upgrades, custom engine swaps and builds.

West Fargo, Nd

◾ Followed checklists to verify that all important parts were examined.◾ Serviced air conditioning, heating, engine, cooling and electrical systems.◾ Rebuilt faulty assemblies.◾ Examined vehicles to determine the extent of damage or malfunctions.◾ Communicated with customers regarding vehicle issues and potential repairs.◾ Reassembled engines and made necessary adjustments.