Mitch Kramer Email & Phone Number

St Louis, Mo 63141, Mo, Us

Identify and develop organic client growth with a keen focus on fostering robust relationships. Provide outstanding services and build client confidence. Develop process improvements to ensure client satisfaction and lead generation. Deliver digital transformation, mobility, CRM, enterprise content management, website and ecommerce modernization, and cloud migration solutions while holding accountability for profit and loss and resource acquisition for Fortune 500 Automotive and Financial services clients totaling $10M annual revenue. Deliver exceptional assistance to customers by resolving service issues, processing payments, and updating account information. Foster robust business relations with customers through effective communication.• Enhanced revenue by $2M+ in two years by establishing Electrify America account and leading key initiatives and delivering remarkable services.• Delivered Dealer to Corporate Vehicle Incentives Platform for major North American Auto manufacturer providing a common platform for vehicle incentives processing reducing cycle time by over 50%.

Brighton, Michigan, Us

Oversaw daily operations of an IT organization of more than 40 employees and delivered effective coaching and mentoring regarding organizational transformation. Developed and implemented strategic IT plans and provided assistance as an integral component of overall business plan.• Reorganized IT department for local medical school physician group that increased billing productivity.• Reduced $1.5m in annual expenditures by streamlining IT operations and increasing staff efficiency.• Identified the need for skills improvement and delivered effective training and mentoring with a keen focus on improving overall staff performance and efficiency.

Southfield, Mi, Us

Executive Leader of global service/delivery organization for automotive, healthcare, energy and other clients, supporting over 750,000 users across North America, EU, South America and Asia. Delivered strategic leadership and guidance regarding account management, client enablement, service delivery, contract management and customer support for all global client base. Managed application delivery and level 2 support organization responsible for providing global EDI services to General Motors worldwide, including Europe, Asia, and South America. Established and led operations team for invoicing, Salesforce automation, customer acceptance, billing inquiries, and revenue recognition monitoring that accelerated business inquiries and contract revenue tracking. Streamlined technical operations by providing effective cloud solutions. .• Enhanced revenue from $20M to $97M by negotiating and closing multi-year subscription service contracts with global multi-national corporations.• Increased services by 25% to over 750,000 global users by adding four new service channels and introducing new Level 1 Outsourced Covisint Help Desk multi-year agreements with a cost neutral position. • Integral member of the team responsible for taking private company through the IPO process, filing S1, creating global entities and managed the transition from Compuware to the new Covisint LLC and its global subsidiaries.• Achieved $60M subscription revenue by recruiting top talent and creating the initial Customer Success organization in Covisint.• Reduced risk by overseeing all aspects of contract development, including legal terms, service level agreements, and operational and implementation services.• Fostered robust customer relationships and signed over $300M worth contracts with General Motors, Ford, Daimler, Chrysler, Ally Bank, Carlson Wagonlit, Shell BV, AT&T, and Cigna.

Southfield, Mi, Us

• Bolstered customer acquisition and client satisfaction by managing all aspects of client implementation and acceptance, scope, delivery, and staffing.• Improved operations by building an internal delivery services organization with roles, processes, and staffing.• Developed and fostered the success of outsourced professional services team (created by collaborating with parent company) by defining outsourced service models, financial model, and billing methodology.• Reduced risk by overseeing all aspects of contract development, including legal terms, service level agreements, and operational and implementation services.

Southfield, Mi, Us

 Enabled on-time/budget project completion by building/managing project management office and team of 14 project managers who lead all global implementation projects, implementing project management methodology. Supported 100,000+ users by executing major OEM automotive global supplier portal projects. Delivered OEM Supplier portal projects providing access for global access for supplier to OEM content and supply chain applications

Southfield, Mi, Us

 Defined, developed and executed strategic business partnership relationships  Developed reseller and revenue sharing relationship Partnered with technology division to negotiate and execute core software contracts

West Hartford, Us