Mitch Sharma Email & Phone Number

England, United Kingdom

•Responsible for the effective working of the insolvent debt portfolio with the aim of maximising the l liquidation of the customer accounts. Effectively deal with enquiries and queries from Insolvency Practitioners, customers and from other areas of the business both verbally and in writing. •Building and maintenance of strong relationships with both internal and external stakeholders. •Analysing accounts, managing the same through the Insolvency process in a time and cost… Show more •Responsible for the effective working of the insolvent debt portfolio with the aim of maximising the l liquidation of the customer accounts. Effectively deal with enquiries and queries from Insolvency Practitioners, customers and from other areas of the business both verbally and in writing. •Building and maintenance of strong relationships with both internal and external stakeholders. •Analysing accounts, managing the same through the Insolvency process in a time and cost efficient way, maximising the recovery of bad debt and Dividend Payments.• Work closely with Baker Tilly, other Insolvency Practitioners and/or external Solicitors where we are Supporting Petitions and to proactively work with and monitor companies who are looking to Dissolve or are Trading in Administration in order to maximise collections and reduce debt. Show less

•External Debt Collection team – dealing with 3rd party agencies•Acumen to deal with complex debt/complaint analysis, raise tasks to relevant departments to resolve disputes•Offshore complaints, ensure complaint, raise & monitor tasks raised to ensure disputes correctly resolved along with reducing customer journey•Working closely with internal teams Final, Litigation & Insolvency teams•Validate information from 3rd party clients to process Change of Tenancies (CoT’s) and… Show more •External Debt Collection team – dealing with 3rd party agencies•Acumen to deal with complex debt/complaint analysis, raise tasks to relevant departments to resolve disputes•Offshore complaints, ensure complaint, raise & monitor tasks raised to ensure disputes correctly resolved along with reducing customer journey•Working closely with internal teams Final, Litigation & Insolvency teams•Validate information from 3rd party clients to process Change of Tenancies (CoT’s) and Business Movers Team•Manage a ledger of customers ensuring that all live & final cash is collected within agreed terms, debt is collected as appropriate and is kept to a minimum while managing any risk to the company•Contact any customer who has a debt outstanding in order to collect this debt and provide a professional and knowledgeable service at all times •Meet the monthly cash collection target as set by the business.•Effectively reducing the aged debt whilst recognizing the effect on the provision and prioritising to this.•Produce an accurate shortfall report and monthly cash collection forecast, explaining in detail any shortfall amounts•Effectively dealing with customer queries recognising the value of the query and working with Customer Services to get them resolved in a timely manner.•Resolving issues with relevant departments depending on discrepancy•Assist the finance department with the daily allocation issues faced•Support in developing processes to ensure the successful running of the department and wider business•Client visits, obtain face-to-face negations, establish a medium what works best, information needed to speed payment of invoices. Show less

Bachelor’S Degree, Computer Technology/Computer Systems Technology, Pass

Advanced Gnvq, Information Technology, Merit

Gcse, Information Technology, Pass

High School