Mitchel Forbes Email & Phone Number

United States

Huntsville, Alabama

Responsible for providing end user support for computer and technology related functions within the campus/remote locations as a Dell contract employee. • Support 3000+ End Users in regards to their Computers, Accounts, Networks, Email, Office, etc.• Executive service delivery (Break Fix, Desk side Support)• Work with Image servers, deploy department specific images to multiple computers• Provide Exceptional Customer Service To End Users• Perform troubleshooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations. • Identify potential issues that could adversely impact End User experience• Work with Image servers, deploy department specific images to multiple computers• Provide support to senior management in regards to their Microsoft Office 2010 applications such as Word, Excel, Visio, etc.• Install software, operating systems, hardware components, patches on End User workstations• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site• A/V Equipment Setup and Troubleshooting• Basic installation and maintenance to technical products

Plaquemine, La

As a CompuCom contractor I was responsible for providing onsite desktop support to all tickets generated by users through email, phone, voicemail or Service Now ticketing system. Westlake Chemical is previously known as Axiall Chemical Corp. & Georgia-Pacific LLC.• Provided onsite desktop support to all tickets generated by users through email, phone, voicemail or Service Now ticketing system• Communicated with management on the status of repairs• Backed up all user data & Migrated computers from Windows XP to Windows 7• Documented inventory during mass upgrade & rollout• Install/Troubleshoot/Repaired equipment such as UPS's, Servers, Rack Mounts, Printers, Routers, and Switch's• Pushed updated software out to end users through SCCM• Managed users in Active Directory

Baton Rouge, Louisiana Area

•Engage with internal & external support resources in order to understand and correct problems •Hardware delivery, setup and maintenance of Mobile Devices, iPad, iPhones,Samsung, Blackberry•Install new desktops & laptops and ensure user satisfaction with hardware/software•Image/re-image new machines•Maintain and update work log on all open tickets•Communicate updates on progress and status to users•Instruct users where necessary on new and existing software•Create and Manage users in Active Directory

Responsible for handling tier 3 technical support requests generated by corporate and residential customers primarily focusing on computer, printer, and server issues. Provide phone support to onsite technicians to assist with installing new network systems or integrating them onto existing networks. Assist onsite technicians with system upgrades to networks when needed.

Baton Rouge, Louisiana Area

Repair damaged computers and peripherals and prepare them for retail sale. Provide technical phone support to customers as needed. Test equipment to ensure that product is ready for retail. Clone/Image large quantities of disks at once with Ghost in a Linux environment. Install upgraded hardware and software.

Baton Rouge, Louisiana Area

Review software for deficiencies and flaws on temporary project. Report all anomalies to QA supervisor. Work as part of a coordinated team to review all aspects of the software including graphics, theme, flow and spelling/text issues.

Associate'S Degree, Computer Systems Networking And Telecommunications

A.S, Computer Network Systems