Mitchell Bowling Email & Phone Number

Ann Arbor, Michigan, United States

• Assisted project manager in internal project followups.• Managed and worked to maintain internal employee training and the creation of study plans.• Handled onboarding/training of new employees and assisted with off-boarding tasks of employees.• Monitored service desk tickets to to insure they were scheduled and completed in a timely manner. • Managed Service Desk Employees weekly schedules.• Handled the dispatching of escalated tickets to get them to the right person the first time.

Ann Arbor, Mi

• Configured customized IT solutions for multiple companies of varying sizes.• Worked directly with executives to determine the best solutions for their individual needs.• Managed and maintained physical/virtual Windows 2008/2012/2016 servers working with Active Directory, Exchange/365, Symantec Backup Exec, Windows Server Backup and more.• Mentored new hires as their go to leadership team member for any questions or concerns.• Championed projects for clients externally and internally.

Ann Arbor, Mi

• Maintained 7+ Ubuntu servers hosting Asterisk PBX VoIP systems for varies companies.• Met with executives and management teams to determine telephony needs and design a system to fit.• Deployed custom telephony solutions into their existing network infrastructure.• Made dialplan and system changes as requested or as needed based on client desires always minimizing downtime.

Detroit, Mi

• Maintenance and management of G suite websites and domain.• Tested website accessibility across browsers, operating systems and devices. • Maintained functionality of websites general health repairing any broken links and fixing any reported bugs• Processed change requests from content providers making changes as requested in a timely manner.• Regulated and managed access rights of company employee emails and website access.

Ann Arbor, Mi

• Repair of small electronics and computers for clients.• General troubleshooting and resolution of technical issues in home or remotely. • Worked with users one on one educating them on their computer usage and general computer knowledge.• Negotiating fair prices for services accounting for parts and labor.

Ann Arbor, Mi

• Coordinated details of events with hosting site staff, support personnel and participants and coworkers.• Managed coworkers to assure all event-related responsibilities were handled smoothly and efficiently.• Served as lead contact for any issues or incidents arising before, during and after events.• Followed up after events to get feedback and information from event hosts, participants and coworkers.

Ann Arbor, Mi

• Answered inbound telephone calls and performed tech support assistance to resolve the customers issues quickly and efficiently.• Educated customers on available offers to improve the quality of their service experience.• Remotely assisted customers with installations and setup of home entertainment systems.

Brighton Mi

• Assisted customers in person and by phone at a high-volume customer service desk.• Quickly and thoroughly addressed any questions or issues customers had with products and services.• Up-sold new products and services to existing and new customers, handling on average 70-90 inquiries/calls per shift.• Utilized excellent customer service skills via phone and computer.