Mitchell Bowling Email & Phone Number

Ann Arbor, Michigan, United States

• Assisted project manager in internal project followups.
• Managed and worked to maintain internal employee training and the creation of study plans.
• Handled onboarding/training of new employees and assisted with off-boarding tasks of employees.
• Monitored service desk tickets to to insure they were scheduled and completed in a timely manner.
• Managed Service Desk Employees weekly schedules.
• Handled the dispatching of escalated tickets to get them to the right person the first time.

Ann Arbor, MI

• Configured customized IT solutions for multiple companies of varying sizes.
• Worked directly with executives to determine the best solutions for their individual needs.
• Managed and maintained physical/virtual Windows 2008/2012/2016 servers working with Active Directory, Exchange/365, Symantec Backup Exec, Windows Server Backup and more.
• Mentored new hires as their go to leadership team member for any questions or concerns.
• Championed projects for clients externally and internally.

Ann Arbor, MI

• Maintained 7+ Ubuntu servers hosting Asterisk PBX VoIP systems for varies companies.
• Met with executives and management teams to determine telephony needs and design a system to fit.
• Deployed custom telephony solutions into their existing network infrastructure.
• Made dialplan and system changes as requested or as needed based on client desires always minimizing downtime.

Detroit, MI

• Maintenance and management of G suite websites and domain.
• Tested website accessibility across browsers, operating systems and devices.
• Maintained functionality of websites general health repairing any broken links and fixing any reported bugs
• Processed change requests from content providers making changes as requested in a timely manner.
• Regulated and managed access rights of company employee emails and website access.

Ann Arbor, MI

• Repair of small electronics and computers for clients.
• General troubleshooting and resolution of technical issues in home or remotely.
• Worked with users one on one educating them on their computer usage and general computer knowledge.
• Negotiating fair prices for services accounting for parts and labor.

Ann Arbor, MI

• Coordinated details of events with hosting site staff, support personnel and participants and coworkers.
• Managed coworkers to assure all event-related responsibilities were handled smoothly and efficiently.
• Served as lead contact for any issues or incidents arising before, during and after events.
• Followed up after events to get feedback and information from event hosts, participants and coworkers.

Ann Arbor, MI

• Answered inbound telephone calls and performed tech support assistance to resolve the customers issues quickly and efficiently.
• Educated customers on available offers to improve the quality of their service experience.
• Remotely assisted customers with installations and setup of home entertainment systems.

Brighton MI

• Assisted customers in person and by phone at a high-volume customer service desk.
• Quickly and thoroughly addressed any questions or issues customers had with products and services.
• Up-sold new products and services to existing and new customers, handling on average 70-90 inquiries/calls per shift.
• Utilized excellent customer service skills via phone and computer.