* Continued high-standard deliveries to customers in Dallas-Fort Worth.* Assisted in troubleshooting with engineers during production on issues related to Apple MDM servers and networking configurations for large-scale MacBook and iPad deployments.* Unboxed, cased, configured, and packaged over 15,000 iPads and MacBooks for multiple school districts across the United States. Assigned as troubleshoot technician for MacBooks that initially failed various setup procedures.* Created… Show more * Continued high-standard deliveries to customers in Dallas-Fort Worth.* Assisted in troubleshooting with engineers during production on issues related to Apple MDM servers and networking configurations for large-scale MacBook and iPad deployments.* Unboxed, cased, configured, and packaged over 15,000 iPads and MacBooks for multiple school districts across the United States. Assigned as troubleshoot technician for MacBooks that initially failed various setup procedures.* Created documentation regarding internal processes for configuring and imaging customer equipment, with emphasis on clarity towards other employees.Instructed other employees in person on documented processes. Show less

* Delivered and configured various computer equipment to companies and schools around Dallas/Dallas ISD.* Assigned as Team Lead for major delivery project, installing over 1500 computers across 15 schools.* Participated in computer refurbishment project against tight deadlines to high standards. Cleaned, reconfigured software, and managed inventory for over 3000 laptops.