Mitchell Chow Email & Phone Number

United States

KareSimple engages, scales and automates communication and care between physicians & their Chronic Care Management patients through its turnkey cloud-based AI and experienced patient care representatives. No coding experience is required. HIPAA compliant right out of the box.

Vancouver, British Columbia, Canada

Vancouver, Canada Area

We believe in making health services available by connecting healthcare providers with the people who need them most, transforming their health outcomes and ultimately their quality of life. By helping chronically ill patients connect to healthcare services at their point of need. Through a strong company culture and strong personal values - Grow, CAre, Innovate and Excel.

Vancouver, Canada Area

We make sure the medications patients are given are safe, effective, and cost-efficient. We work directly with physicians and pharmacies in our Health Network to help craft the best possible experience to support healing and better health. We also act as a resource for both physicians and patients to provide appropriate medication(s), education, and cost savings. We re-envision the modern pharmacy experience by designing a seamless healthcare experience for people, with people.

Vancouver, British Columbia, Canada

-Define the vision of a Red Carpet experience-Standardize the template for a Success Plan for customers per account segment-Define and oversee lifecycle processes/touch points, including Health Check-In, Quarterly -Business Reviews, Playbook and “listening” points (e.g. on usage, NPS), and On-boarding-Created standard presentation materials for lifecycle plays-Personally managed escalations from direct reports, and follow a methodical escalation process to execs-Identified opportunities for continuous improvement-Lead cross-functionally to drive customer success-Clarify ownership for each part of the client journey-Gathered feedback from other departments, including Sales, Services, Support, Product, and Development to improve the customer experience-Advocated for changes in other departments’ ways of working (including our onboarding process) and collaborate with them to implement those-Lead company-wide definition of ideal customer-Created company-wide customer feedback loop-Helped foster company-wide culture of Customer Success-Identified new verticals for Sales

Vancouver

-Assisted clients in utilizing the next levels of email sophistication and achieving optimal ROI by providing strategic guidance and expertise.-Created and scheduled campaign timelines; flowed content, proactively offered best practice guidance/email layout advice, tested and deployed html/text based emails as needed by clients.-Provided client with in-depth workflows, implementation workplans and identified areas of improvement.-Received, answer and managed customer inquiries and support tickets.-Managed customer campaigns and projects, making suggestions for testing and optimization during the process.-Established and followed internal quality control processes for every project.-Performed and scheduled internal as well as external metric reporting.-Delighted 34 clients in Australia, US and Canada

Vancouver

Practice Support Program fosters transformation in patient care by helping physicians build capacity in their practices through the use of coaching, practice facilitation, evidence base innovative clinical and practice management tools and strategies.Focusing on the Institute of Healthcare Improvement Triple Aim model - the experience of care, population health, and per capita cost.-Facilitated and coached family physicians, allied healthcare professionals, and MOAs/administrative staff to clinical workflow, procedures and processes using Electronic Medical Records (Wolf, Med Access, Oscar, Intrahealth), the Model for Continuous Improvement, Quality Improvement, and LEAN Six Sigma methodology.-Broad knowledge of clinical practice that includes comprehensive knowledge of population-based care and prevention using agreed-upon best practice quality improvement measures, guidelines, and protocols.-Knowledge of expanded chronic care model - Chronic Pain, Health Literacy, Adult/Child Mental Health, Advance Access, and End of Life.-Successfully coached/support primary care practice teams through the change management process.-Handled and supported account management assigned portfolio of geographical located clinics and physicians in VCH health authority-Demonstrated experience facilitating change, group process, and team building.-Demonstrated ability to function as an effective team member, leader, and facilitator.-Communicates effectively and in a compelling manner both verbally and in writing to a variety of audiences and stakeholders.-Demonstrated computer skills with various intermediate PowerPoint, Excel, word processing, database, and client management computer applications as well as various Internet browsers and computer office applications.

Vancouver, Canada Area

To provide education, training, support and resources related to tobacco prevention, protection and cessation. The goal is to ensure tobacco dependence is addressed as a standard of care in the healthcare system, including the following areas:1. Public health, home and community care, dental, perinatal, children, youth, speech and language, hearing and more2. Schools, community centres, resource centres, youth clinics, post secondary schools3. Hospitals, doctors offices, residential care facilities

Richmond, Bc

Richmond is a city in British Columbia with a total population of 200,000, including an adultpopulation (aged 18 years +) of 163.000. It is an ethnically diverse city that attracts a large numberof international immigrants. Richmond has a generally healthy population.The Healthy Richmond Survey was developed in 2012 to provide a local perspective on health and wellness issues and to support the ongoing monitoring and evaluation of the Richmond Community Wellness Strategy.The three desired outcomes of the strategy are for residents of Richmond to have:1. An increased permanent commitment to wellness and well-being.2. Increased physical activity and physical fitness.3. An increased sense of connectedness to the community.

Vancouver, Canada Area

Providing comprehensive, evidence-informed care in tobacco prevention and cessation to patients and staff in acute and community healthcare setting.1. Health Promotion and Education2. Communication (including motivational interviewing)3. Educational Interventions4. Resource Management5. Professional Practice6. Program Evaluation

Vancouver, Canada Area

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, works as a member of a multidisciplinary team, to provide administrative, record and account management support. Composes and word processes correspondence; maintains and monitors client charts; receives and inputs confidential client data into a variety of health data systems. Provides support in clinical settings, maintains various inventories of medical/clinic/ program supplies. Sets up filing systems, gathers and compiles statistics, and engages in on-going team planning and quality improvement activities.

Vancouver, Canada Area

Within the context of a client and family centered care model and in accordance with established vision and values of the organization, works as a member of a multidisciplinary team, to provide administrative and clerical support. Engages in on-going team planning and quality improvement activities.1. Assists technical staff in the preparation of various program documents and correspondence such as project authorization documents, action memos, and waivers, ensuring that all documentation is complete and in compliance with CDC rules, regulations, and standards.2. Maintains/or provides assistance with administrative and financial tracking systems, and assists in the design and maintenance of spreadsheets and databases to support these systems.3. Researches, plans, analyzes, and organizes technical and/or statistical information and develops data for use in briefings, publications, and reports. Recommends statistical formats for reports, ensuring consistency with CDC standards.4. Drafts program communications such as cables, memoranda, and letters that seek approval or request information relative to program matters.5. Collects and compiles data for use in regular and ad hoc reporting on the status of programs from various sources such as cooperating agency reports, CDC reports and documents, and technical staff. 6. Provides administrative and knowledge management support to technical advisors.7. Provides support to the VCH Immunization Team, including WHO Routine Immunization8. Organizes regular team meetings with senior leadership and quarterly meetings with CDC colleagues.

Vancouver, Canada Area

Provided medical office reception, administration, billing, and medical record management for the VCH Travel Clinic clinical. Reviewed schedules and best practices for vaccine handling, storage, and based on World Health Organization global travel medicine guidelines.