Professional Summary: • A resourceful and client-oriented problem solver with strong analytical and communication skills and a proven ability to negotiate between claimants and policyholders• Proven track record as a Case Manager, with the ability to work under pressure, meet deadlines, and prioritize often conflicting tasks• Excellent oral and written communication skills demonstrated by accurate documentation of conversations and producing letters and memoranda to policyholders • A self-motivated learner with the ability to quickly adapt to frequently changing situations• Master in multi-tasking, with the ability to conduct telephone interviews, document conversations, and search for solutions online or within computer databases simultaneouslyTechnical Competencies:• Microsoft Office (Word, Excel, Powerpoint, Access), with previous experience using Excel for statistical analyses• Basic knowledge of SQL
Listed skills include Multitasking Skills, Microsoft Excel, Microsoft Word, Customer Service, and 10 others.