Mitchell Cole Email & Phone Number

Mahwah, NJ

• Liberty Travel- Mahwah NJHelp Desk Analyst December 2005-Present
• Take calls up to 45 calls a day on a busy ACD Line
• Troubleshoot problems on pc’s that use Windows 8.1 &10
• Set up user accounts and deploy pc’s when needed
• Troubleshoot assorted problems for MS office & Outlook 2013 and Office 365
• Add clients to active directory

Pearl River, NY

• High volume call center handling in excess of 75 calls a day
• Responsible for diagnosing problems regarding the setting up of the internet on computers using Windows XP, 2000, ME, & 98SE
• Worked with customers setting up e-mail using Outlook in Microsoft Office XP, 2000 & 97 or other assorted e-mail client software like Eudora or Mozilla Thunderbird as well as MS Outlook Express
• Diagnosed DNS issues with customers using assorted Internet security programs (i.e. Norton or MacAfee)
• Learned to troubleshoot e-mail problems by using telnet to access their mail boxes.
• Assisted web hosting customers using FTP software like Smart FTP.