• Coached sales reps to ensure accurate and efficient responses to client requests• Prepared sales reports and provide detailed insights for quality assurance• Managed a database of 50 clients at any one time• Support client needs to enable a 95% retention rate

• Coordinated logistics and reverse logistics exclusively for national accounts• Processed orders and built relationships in the Business to Business space resulting in theacquisition of 80 accounts yearly• Provided training and support for new employees within the department• Managed central region of the United States for 75 companies within the Fortune 500

• Managed the opening of a new warehouse serving as the main hub for South Florida• Executed on applying technological solutions on picking and packing items for delivery • Collaborated with sales and customer service team to ensure customers deliveries were prioritized as necessary• Led a team of 15 employees to year over year increases of efficiency of 17%

• Successfully converted accounts from direct competitors• Crafted sales strategies designed to develop relationship with key Fortune 500 accounts• Conducted sales meetings to meet Sales increase goal of 15%• Effectively developed and managed long term relationship as evidenced by multi-time salesaward leader for South Florida

• Led a team of 10 employees to year over year increases in efficiency over 13%• Implemented key performance indicators to ensure operational goals were reached • Developed and administered training program for staff• Enforced safety procedures and optimized layout to negate potential risks

• Negotiated with vendors to optimize operations resulting in improved efficiency • Managed the delivery of security equipment throughout South Florida• Worked cross-functionally with sales and reverse logistics teams