Mitchell Devore Email & Phone Number

Teaneck, New Jersey, Us

Kaiser Permanente Account - Release and Deployment Engineering Team

Teaneck, New Jersey, Us

Hired for AWS DevOps position, on the bench training and furthering skill set.

Indianapolis, Indiana, Us

SRE responsibilities, primary focus on Change Management.• Coordinate and perform ~50 Production changes per month with one other person, as well as all lower environment changes. (Team averages support of ~180 deployments per month across all environments)• Work with Dev teams to design a functional CI/CD and workflow process for change requests, that fits within the parameters defined by the Change Control team.• Regularly consulted with the change control team regarding current process and potential process improvement.• Help to design, build, and improve upon our Ansible playbooks for the CI/CD deployment pipeline.• Reduced AWS ec2 instance update deployment process from ~2 hours to under ten minutes.• Took part in the design and build of new AWS infrastructure for three new products during onboarding.

Roseland, New Jersey, Us

Acted as SRE and Change Manager for Health and Welfare Service Engine (HWSE) product.• Extensive use of Splunk both as a proactive monitoring tool, and as the main access point for all system logging. Built various dashboards for Dev and other support teams to use for tracking, as well as for monitoring overall Splunk usage and expenses for the product.• Handled all product releases in IAT/UAT/Prod environments. Mainly via Ansible, Jenkins, and Kubernetes.• Managed quarterly patching activities for 1700+ Windows and Linux VMs.• Took part in migration and future support, of infrastructure moving to Docker Swarm and Kubernetes.• Focused on process improvement for all activities (OS patching, deployments, monitoring and alerting, product dashboards, on-call) and process documentation• Troubleshot, performed root cause analysis, and preventative follow-up for outage situations. • Minor experience working with (mostly reading for troubleshooting) languages such as PowerShell and Python• Tracked ~50+ change orders per month for the product• Negotiated schedule dates with partner teams to minimize product risk or scheduling conflicts, and to arrange resource coverage for all required work. Ensuring minimal viable product deployed successful in a reasonable time frame, and rapid hotfix deployments when necessary• Participated in the company wide change committee for improving the change process across all of ADP, while maintaining best practices and policy adherence within our product• Applied, documented, and worked to continually improve change process, to reduce toil where possible and maintain release and change standards to the highest degree achievable• Supported the risk analysis, design, development, delivery and management of communications and approval requests around upcoming changes to senior leadership, key stakeholders, and impacted teams• Managed the retirement of three major Gov products• Managed Pager Duty on call rotation for the team

Roseland, New Jersey, Us

Diagnosed and resolved issues related to corrupt data, application program code errors, system performance, operating environment or third-party system problems.• Served as shift lead for Infrastructure and Operations Production Support team, managing ~9+ commercial and government health benefits and payroll products.• Worked in contractual position with Judge Group that ended early in order to be promoted to Shift Lead.• Assisted heavily in migrations of all of our products from Satellite Data Centers to the Standard ADP Data Centers.• Provided full product support of the production environment, including planning and execution of 6 or more release deployments per month to meet established standards and maintain minimal disruption.• Worked to design, manage, and maintain nearly a thousand managed file transfer jobs within the GoAnywhere MFT platform, for client data moving into or out of the ADP data center.• Supported and trained 7+ offshore associates within the team.

Wayne, Pa, Us

Infrastructure and Operations Production Support team, managing numerous large government and commercial health benefits and payroll products. (OPM, Cobra, CHSA, FSAFEDs, Absence)Role functioning as a gatekeeper of the production environment, performing day to day operations tasks, infrastructure support, automation scripting, release deployment.

Alpharetta, Ga, Us

Toshiba Depot Repair Tech. Full diagnosis and repair, from start to finish, of laptops sent in for warranty work. 10+ per day.

Stamford, Connecticut, Us

Tier 1 Internet Service Tech Support for residential accounts.