Raj Chock Email & Phone Number

Teaneck, New Jersey, Us

Managing overall service delivery for the Gilead Enterprise Platforms (Employee Experience) portfolio

Alameda, California, Us

Commercial Portfolio leader & Digital Transformation & ITSM SME

Foster City, Ca, Us

Led the WIO Steering Committee for the IT Leadership team, overseeing Gilead-Kite’s highest priority strategic integrations, various products including ServiceNow implementation.

Fort Lauderdale, Fl, Us

Delivery Leader for the State of California, Child welfare Digital Solutions - Case Management & DevOps.Accountable for Case Management project deliverables.

Sacramento, California, Us

Delivered crucial advisory services on ITSM for the California Department of Health Care Services. Core member of the CA-MMIS Program Integration Committee, contributed significantly to establishing Product and IT Service Management policies that shaped HIPAA Governance, MITA Architecture, Strategy, and Workstreams for the Medical and Medicare program.

Sacramento, Ca, Us

• IT Service Management consulting practice Subject Matter Expert (SME) specializing in Change and Release. • A key member of the Service Management Optimization (SMO) team, tasked with addressing strategic optimizations and significant gaps identified by the CIO in ITSM Practices.

New York, Ny, Us

• Managed Nielsen's Global Technology's ServiceNow platform, driving transformative organizational change. • Managed applications and infrastructure changes and releases in compliance with Nielsen's Production Quality Release and Change Management process. As the Release Program Manager, delivered releases in major client environments such as Coke, Pepsi and P&G.

San Jose, Ca, Us

• Responsible for CDAS RMO EBIS Q1-FY13 release initiation, planning, scheduling, execution, and post-assessment. Coordinated release impacts and activities across all External Business Integration Solution (EBIS) and External Partners Integration Cloud (EPIC) platform areas.• Led EB2B/EPIC release initiatives, overseeing meticulous planning and seamless delivery of quarterly, monthly, and infrastructure releases.

Sacramento, Ca, Us

• Release and Deployment Management support for the ‘Pension Service Resumption’ (PSR) Project, overseeing Software & Infrastructure and interface-related releases. Collaborated with Software development, Projects, Enterprise-wide testing, DC Environment, and Business Owners to streamline release processes.

Cheseaux-Sur-Lausanne, Switzerland, Ch

• Successfully orchestrated and optimized the entire Release Lifecycle as the central point of contact (SPOC) between Build & Release deployment, Project/Account Management teams, and Operations Group. Ensured smooth deployment across Production, Development, QA, and Staging environments.• Led Operational Release Readiness, meticulously crafting Rollout Plans, planning IT infrastructure, enforcing Change Management Policy, and overseeing software release planning and project implementation. Executed these pivotal tasks with precision for prominent Cable TV & Broadcast giants including Comcast, Charter Media, Liberty Media, and Time Warner, ensuring consistently seamless and flawless deliveries.

Redwood City, Ca, Us

• Led Global IT Change Management, crafting policies, strategies, and ITSM processes, with a focus on performance metrics development and reporting.• Managed Incident, Change and Release Management for NA, UK, and Asia, ensuring smooth operations and minimal disruption.• Managed global release calendars to align IT changes, improving change controls, compliance with SOX audits, and ITSM process adoption, boosting enterprise service desk efficiency.

Wayne, Pa, Us

CAM Systems LLC

Chatsworth, California, Us

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San Jose, California, Us

New Delhi, Delhi, In

Masters In It Service Management, Itil, Project Management & Software Testing

Mba, Operations & Systems

B.S