Elevated customer satisfaction through follow-up and enthusiastic customer serviceKept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergiesComplete table resets by wiping down surfaces and refilling condimentsOrganized and replenished supplies at food stations to optimize team performanceGreeted incoming guests and managed accurate seating based on customer desires and server loadsExplained menu items and suggested appropriate options for food allergy concernsCultivated warm relationships with regular customers

I completed 1000+ hours of clinical hours as an MRI technologist at Carlsbad Imaging Center. With this experience, I was able to excel in this environment with a high patient volume, short exam slots, and excellent patient care.

Demonstrate and apply knowledge of medical terminology and high proficiency in general medical office procedures including HIPAA regulations. ● Clearly documents all communications and contacts with providers and personnel in standardized documentation requirements, including proper format. ● Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning Medical Record Numbers, scheduling, referral/authorizations, payment collection, document collection, and arrival/check-in functions. ● Having a proactive approach to customer service by listening to the patient, taking ownership of solutions, and being able to identify the need to involve leadership to resolve concerns accurately. ● Greets all patients with a professional and courteous attitude. Responds to patient concerns positively and helpfully and accurately respond to requests and inquiries from employees, patients, and physicians.