Mitchell H. Email & Phone Number

Diagnose and repair user facing issues in a timely manner using aServiceNow ticketing system including providing direct assistance toC-level executives.Manage user access to services and softwares such as Zoom, Office365,ParallelsVM, Active Directory, Microsoft Exchange, Jamf, and Mitel.Implement, manage and maintain A/V systems such as wirelessmicrophones, cameras, RF distribution systems, and sound equipment aswell as troubleshooting and repairing any of the above.Manage, deploy, and troubleshoot Windows and Linux virtual machinesusing Oracle VirtualBox and Parallels VM.Research, plan, test, and implement new software and hardware solutionssuch as operating systems, video conferencing solutions, and mobiledevice management software.Communicate complex problems with team members to resolve bothsmall and widespread issues regarding all of the above.

Diagnose and repair hardware using ticketing system within allotted timebased on ticket priority.Communicate effectively with team members and on-site personnel toresolve issues in a timely manner.Maintain a high level of integrity and security of client data

Prepared customer orders to the highest standard expected of thecompany.Demonstrated excellent customer relation skills.Communicated all issues to upper management in a concise and timelymanner.Developed effective plans for daily operation in conjunction withmanagers based on sales goals and customer volume projections

Associate Of Science - As, Information Technology

Associate Of Science - As, Business Administration And Management, General