Mitchell H. Email & Phone Number

Diagnose and repair user facing issues in a timely manner using aServiceNow ticketing system including providing direct assistance toC-level executives.Manage user access to services and softwares such as Zoom, Office365,ParallelsVM, Active Directory, Microsoft Exchange, Jamf, and Mitel.Implement, manage and maintain A/V systems such as.

Diagnose and repair hardware using ticketing system within allotted timebased on ticket priority.Communicate effectively with team members and on-site personnel toresolve issues in a timely manner.Maintain a high level of integrity and security of client data

Prepared customer orders to the highest standard expected of thecompany.Demonstrated excellent customer relation skills.Communicated all issues to upper management in a concise and timelymanner.Developed effective plans for daily operation in conjunction withmanagers based on sales goals and customer volume projections

Associate Of Science - As, Information Technology

Associate Of Science - As, Business Administration And Management, General