Mitchell Januchowski Email & Phone Number

Spartanburg County, South Carolina, United States

- Deliver exceptional technical troubleshooting and support for customer inquiries, requests and issues via phone call, email, or in person- Provided graceful reaction to high-priority requests with little or no notice, providing clear documentation and follow-through.- Logging all customer contact in the support ticketing system, maintaining complete and accurate information.- Worked collaboratively with team members to ensure timely responses and resolutions to customer problems.- Continually looked for opportunities to apply automation of processes.- Support servers, workstations, and peripheral equipment including customer-sponsored mobile devices.- Supported network devices such as switches and firewalls.- Administrated user accounts, permissions.

Spartanburg, South Carolina, United States

- Managed the help desk overseeing the day-to-day operations, offering tier 2 support, and account creation.- Organized the deployment of faculty computers, computer images, and student Chromebooks. - Oversaw cyber security on campus via Sophos Central and facilitated phishing campaigns along with security training. - Deployed and maintained printer systems for both Faculty and student body via Managed Print.

Greenville, South Carolina Area

· Apply excellent communication skills in assisting customers with technical problems related to Henry Schein products.· Supported multiple software including Dentrix, Easy Dental, Etrans, and Quickbill.· Diagnosed and troubleshot Dentrix/ Easy Dental processing problems and applied solutions to increase customer office efficiency.

Spartanburg, Sc

· Attended clinical case training· Attended Humanism training· Accurately and consistently performed trained case. · Communicated with Standardized Patient Director, exam operator and other standardized patients effectively

Spartanburg, Sc

· Attended training sessions for 4 clinical exams. Including 7 Humanism module series review.· Performed quality assurance of standardized patient performance in 4 clinical exams. Utilized communication and interpersonal skills to redirect performance deviations.· Communicated effectively with other team members during SP examination such as SP Director, Sim Director, exam operator, and standardized patients

· Creative consultant to professors looking to modernize D2L LMS courses and ensure ADA compliance· Created and updated tutorials on assembling D2L course pages· Created technical communication documents for Distance Education students and faculty

Spartanburg, Sc

· Applied excellent communication skills in greeting and assisting students, faculty, and staff · Maintained printer function· Assist students with book check-out

Kennesaw, Ga

· Managed pre and post-production video content for campus events, video tutorials, continuous display monitor animation· Proficient in video editing software: Adobe After Effects and Premiere Pro

Kennesaw, Ga

· Contacted 30 to 40 alumni daily to discuss the Southern Polytechnic/ Kennesaw Fund · Exceptional customer service skills, active listening, verbal and written communication skills. Employed strong time management and decision-making skills.· Proficient use of alumni database software