Ramone Golaub Email & Phone Number

Hollywood, Florida, United States

Manage:• Multiple client environments:• Manage servers: 2012, 2016, and 2019• Active Directory• Azure/Entra/Office 365• ConnectWise Ticket System• Client relations• Desktops and laptops support• Windows: 10, 11, and MacOS• Virtual environments: AVD, Azure severs • Printer and copier maintenanceNetworks:• Maintain existing network • Wired/Wireless• Cleanup, labelling, and documentation• Setup and configure network switches and firewallsDocumentation:• Using ITGlue Documentation system• Create guidelines and procedures for end users • Training for users and team members to use new programs• Create documentation for client network installation• Created client formsOther Responsibilities:• Test software and hardware features and functionality• Repair end user machines• Delivery and install of workstations• On-site setup of equipment and drop shipped to client• Developing new processes to increase efficiency

Davie, Fl

Manage:• Multiple client environments:• Manage servers 2008r2, 2012, 2016, and 2019• Active Directory• Office 365• ConnectWise Ticket System• Employees/Teams Management• Help Desk team• Engineer team• Desktops and laptops support• Windows 7, 10, 11, and MacOS• Create and maintain custom image for WinTerm machines • Backup software• Printer and copier maintenanceNetworks:• Maintain existing network • Wired/Wireless• Cleanup, labelling, and documentation• Setup and configure network switches and firewallsDocumentation:• Using ITGlue Documentation system• Create guidelines and procedures for end users • Training for users to use new programs• Create documentation for client network installationOther Responsibilities:• Test software and hardware features and functionality• Repair end user machines• Delivery and install of workstations• On-site setup of equipment and drop shipped to client

Manage• School’s internal systems:• Manage servers 2008r2• Active Directory• Maintain internal network• Desktop’s and laptops Support• Windows 7 and 10• Hardware and software troubleshooting• Image computer using main IT supports prepared imageNetworks:• Maintain existing network• Wired• Wireless• Troubleshoot problems with existing networks• Test new devices to extend or enhance network performance• Setup and configure network switches• Office 365• OneDrive folder redirection• Printer and copier maintenanceOther Responsibilities:• Test software and hardware features and functionalityDocumentation:• Using OTRS ticket system to• Create guidelines and procedures for teacher and student usage• Training for teachers and students on the machines and software

Fort Lauderdale, Florida

Manage• Multiple land-based and yacht clients:• Remotely manage servers (2003-2012r2) and desktop’s (XP, Vista, 7, 8, 8.1, 10) for multiple locations locally and abroad• Monitor servers, check server’s backup file integrity, update the server’s antivirus and overall system healthSupport• Windows and Macintosh systems:• Hardware and software troubleshooting• Virus removal• Data backup and recoveryNetworks:• Set up and manage new networks• Troubleshoot problems with existing networks• Test new devices to extend or enhance network performance• Setup and configure routers with multiple WAN portsOther Responsibilities:• Test software and hardware features and functionalityDocumentation:• Develop manuals and instruction guides for each client’s location/yacht• Create guidelines and procedures for setup per client• Training for clients on their machines and software

Set up and Maintained:• Computers• Desktop and Laptops• Windows and Apple• Printers• Sever• 2008 and 2013• Networks• Running, terminating, and certifying cables

Hallandale Beach, Florida

Managed• Windows 2003 and 2008 servers:• Including active directories and SQL Databases• Linux Web Server with SQL DatabaseSet up and Maintained:• Apple Macintosh desktop and laptops• Open SUSE desktop• Ubuntu desktop and server• Red Hat Server and desktop• Unix desktopOther Responsibilities:• Setup and maintenance of the network infrastructure• Supported internal end users and clients• Provided help desk services for our remote employees• Troubleshoot software and hardware problems on Apple and Windows systems• Gave step-by-step instructions on how to resolve issuesWorked to develop ISO 9001:2008 processes for IT.

Computer Science; 2010

Education record

CompTIA A+ Certified CompTIA Net+ Trained