Mitchell Johnson Email & Phone Number

London Area, United Kingdom

Leading Change and Delivery at Allianz

Guildford, England, United Kingdom

Guildford, United Kingdom

• Managing and coaching a team of technical experts to deliver exceptional customer service• Assuming responsibility for recruitment, development, promotion, talent management and performance target setting • Review, monitor and motivate my team to optimise performance levels• Driving strong team engagement and a positive work environment where my team understand the company strategy and how they contribute to achieving it• Ensuring quality assurance and up-front assessment as well as assignment of tasks• Contributing to developing and driving delivery of business change people management capability and plans• Contributing to the development of the change delivery team plans and playing a key role in the wider leadership team• Ensuring collaboration and open communication across all delivery areas• Building strong relationships across the organisation to ensure service delivery is in line with expectation• Fostering a positive culture around regulatory compliance in order to protect our customers, clients and Company

Guildford, United Kingdom

An experienced Project Manager for Allianz in Claims Business Change managing a range of projects as required by the Business Portfolio. This includes the identification of opportunity, completing their evaluation and feasibility as well as cost justified options, implementation, benefits delivery and project to BAU handover. I ensure the completion of project documentation for the change life cycle, manage temporary project teams, their resources and drive continuous improvement while ensuring that the customer is at the heart of everything that we do. Main Duties* Deliver Projects and or work streams on time, at expected quality levels and budget by providing effective leadership, organisation and communication * Successfully engage with and manage stakeholder relationships * Manage the identification and documentation of business requirements * Challenge existing practices to constantly seek improvements* Assist in the production of clear, well structured reports, business cases and cost benefit analyses that recognise and consider fully the financial and other risks associated with proposals and changes* Evaluate and report post project on the delivery of benefits against CBA and project objectives* Continuously enhance the high level of skills, process and system knowledge necessary to work effectively in the role* Proactively coach and share knowledge and expertise with the wider team where required * Keep abreast of and undertake an ongoing impact analysis externally and internally generated change likely to impact on Claims Division* Maintain high levels of market and competitor awareness

London, United Kingdom

In my role as Operations Manager for BHA I served as the operational lead to ensure that all operational and production processes were performing consistently and predictably. I dealt with the design and management of products, processes, services and data supply chains. Tactical issues included project management, production and reporting software selection and enhancements, while operational issues included production queue management, scheduling and control, and quality control of client deliverables. My responsibilities included strong project management, technical and analytical skills (SAS VA/EG) and the ability to prioritise multiple tasks across several clients. I interacted with customers to respond to urgent requests and resolved problems to mitigate any risk to client deliverables.

London, United Kingdom

I worked for 9 years as a Project Manager at Bupa within Business Services, tasked with planning, executing, and finalising projects in accordance with strict deadlines and within budget. This included acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. As Project Manager I also defined the project’s objectives and oversaw quality control throughout the Project life cycle.Successfully delivered a range of Projects including:- Provider Data Analytics (PDA) in the form of SAS VA- Bupa Anytime Health-line - 24 by 7 GP and Nurse led telephone service for PMI customers- EHC (Employee Health Consulting) to a range of B2B clients throughout the Bupa customer Portfolio

London, United Kingdom

Service Team Manager leading a team of 7 employees and 11 field engineers.

London, United Kingdom

IT Service Team Manger - Managing a team of 6 employees for the ICL IT support contract.

London, United Kingdom

Resource Controller managed a team of 14 field engineers and 11 IT help support specialists.

London, United Kingdom

Held various posts including Customer Service Advisor, Field Change Notice Coordinator and Resource Coordinator.

Foundation Degree, Business

Gcse'S Grades A To C, Business Studies