Mitchell Kwon Email & Phone Number

Iowa City, Iowa, United States

Tiffin, Iowa, United States

• Monitor inbound communications, logging interactions and allocating tasks based on availability.
• Maintain vendor invoicing and expense reporting for operations spending.
• Manage company calendar scheduling maintenance, meetings, guest stays and vendor events.
• Evaluate and triage property issues as they occur, communicating and delegating the task to the proper manager or vendor.
• Evolve operations process for inventory management, vendor consolidation and delivery logistics.

• Lease and maintain a series of 80+ vacation rental properties across Florida, South Carolina, Tennessee and Pennsylvania
• Interface with individual property owners to ensure their home standards are met and expectations satisfied
• Oversee the vetting, hiring and partnership with third party contractors, establishing and maintaining company expectation
• Administer recruiting, training and onboarding of new team members, interfacing between departments to shape new roles
• Regularly interface with executives to structure, design, expand and implement business operation strategies

Lake Buena Vista, Florida, United States

• Lead and motivated a large team, making myself available for feedback, support and coaching
• Opening Team Assistant Manager responsible for onboarding Guest Experience Team and defining role responsibilities
• Created multiple resources including training guides, employee assistance aids and procedural documentation
• Maintain day to day operations by tracking labor and managing workload based on park attendance
• Continue to support departmental logistics by monitoring supply inventory and anticipating operational demand

Lake Buena Vista, Florida, United States

• Responded to and deescalated situations to minimize operational impact
• Managed daily operation, distributing labor and interfacing with other lines of business to outpace demand
• Ensured accurate communications and record keeping between park operations and duty team
• Regularly partnered with other lines of business to successfully roll out and evolve new events
• Provided leadership through example exuding a positive attitude to guests and peers

Lake Buena Vista, Florida, United States

• Monitored Hollywood Studios park attendance, capacity and operation metrics for reporting directly to duty manager
• Identified and assisted in correcting technological issues impacting operation for both software and hardware
• Tracked and recorded operational information, park emergencies and leadership priorities for duty reporting twice daily
• Coordinated effort between onsite operations team and off-site company logistics to expand on the guest experience

Lake Buena Vista, Florida, United States

• Part of the Opening Guest Experience Team, responsible for establishing the role and expectations for future Cast
• Enhanced the guest experience, by being an in-park resource for guests and peers
• Benefit the overall operation through promotion of partnerships with other areas and utilization of resources
• Supplemented the growth of the Guest Experience Team by providing operational feedback each day and making adjustments to the operation

Lake Buena Vista, Florida, United States

• Responsible for taking guest concerns and finding solutions to exceed guest expectations
• Provided exemplary guest service in order to create a seamless guest experience
• Utilized multiple line-of-business specific applications in order to sell tickets, issue recovery, offer resort assistance and troubleshoot guest concerns

Bachelor Of Science - Bs, Psychology

Bachelor Of Science - Bs, Software Development